Job Description

About the Role

Are you an experienced 2nd Line IT Support Engineer looking to grow your skills in a fast-paced and supportive environment? Join Remedian IT Solutions -- an award-winning MSP based in Greater Manchester -- where you'll provide essential technical support to schools and businesses across the region. This role offers a clear path towards 3rd Line Engineer, or specialist roles in areas across the business.

Key Responsibilities

Provide 2nd line technical support (remote and on-site) Resolve software, hardware, and network issues (Windows, AD, Office 365, etc.) Troubleshoot and escalate complex tickets Participate in IT projects, system upgrades, and rollouts Maintain detailed documentation of issues and resolutions

Skills & Experience Required

Previous experience in a 2nd Line IT support role Strong knowledge of: Windows OS & Active Directory Office 365 admin & troubleshooting Networking basics: DNS, DHCP, TCP/IP Experience with VMware or Hyper-V Excellent communication and customer service skills UK Driving License and car (preferred)

What We Offer

Salary: 32,000 with progression opportunities External training fully paid (e.g. Microsoft, CompTIA) 24 days holiday + bank holidays Extra day off for your birthday Gym membership, cycle to work scheme, tech scheme Regular team socials and a great culture Primarily on-site work, with occasional flexibility for remote work where appropriate

Key Dates

Applications close: 4th July 2025 at 4:00 PM Interviews: Week of 14th July 2025 Start Date: 1st August 2025 (flexible around exams)

Apply today

to join a friendly, forward-thinking team where your development is a priority!

Job Types: Full-time, Permanent

Pay: From 32,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme Gym membership On-site parking Work from home
Schedule:

Monday to Friday
Application question(s):

What is your expected salary? Which of the following best describes your familiarity with Office365 tools?
Confident using Office365 tools
Some exposure, not confident
No experience

Are you available to start work by 01 September 2025 (or shortly after)?
Experience:

2nd Line IT Support role: 2 years (preferred)
Licence/Certification:

Full UK Driving Licence, and access to a car for work? (required)
Work Location: In person

Application deadline: 04/07/2025
Reference ID: 2nd Line Engineer - June25
Expected start date: 01/08/2025