Job Description

2nd Line IT Support Technician -- Sheffield

Salary:

27,000 - 32,000 (DOE)

Type:

Full-time, Permanent

Location:

Sheffield (with travel to client sites)

We're a growing, forward thinking Managed Service Provider (MSP) based in Sheffield, and we're not your average IT company.
We believe tech should be enjoyable, both for our clients and our team. We've built a culture that's playful, people-first, and full of opportunities to grow. Expect collaboration, laughter, and the occasional pizza fuelled problem solving session.

The Role

We're looking for an experienced 2nd Line Technician who loves variety and thrives in a fast paced, client focused environment. You'll be part of our friendly technical team, supporting a wide range of customers from small businesses to multi-site organisations in a variety of industries. You will be proficient in supporting clients across cloud, on-prem, and hybrid infrastructures.

This is a hands-on role where you'll split your time between remote support, project delivery, and onsite visits. No two days will be the same; one day you might be troubleshooting an Exchange issue, and the next you could be rolling out a new Wi-Fi network or helping with an Office 365 migration. If you want to do one job for the rest of your life, this is not the job for you!

Your Responsibilities

Your day-to-day will include:

Providing 2nd line technical support via phone, email, and remote tools. Escalating complex issues to 3rd line or vendors when needed and following through to resolution. Delivering project work such as: Microsoft 365 and Azure migrations. Network installations and upgrades (switches, routers, firewalls, Wi-Fi) Exclaimer configurations Software Upgrades (various vendors) PC, server, and peripheral rollouts Backup and disaster recovery implementations Visiting client sites for: Scheduled maintenance and health checks Hardware installations and troubleshooting Building strong, friendly relationships with end users Monitoring and maintaining client systems using RMM tools Act as Team Leader during holidays or Absence. Keeping accurate and detailed documentation in our PSA. Identifying recurring issues and suggesting improvements to reduce ticket volume. Assisting 1st Line Technicians with escalation support. Assisting 1st Line and Apprentices with training and mentoring support where required. Learning the Daffodil Values to the best of your ability. Representing Daffodil Group in person and over the phone to a high professional standard on a daily basis.

What You'll Bring

Proven experience in a 2nd Line IT Support or Service Desk role (MSP experience a big plus). Confident working with technologies such as: Microsoft 365 / Azure AD / Intune Windows Server (2012-2022) & Active Directory Networking (VLANs, DNS, DHCP, VPNs, firewalls, switches, access points) Backup solutions and licencing (e.g. On-site, Datto, AWS) Virtualisation (Hyper-V / VMware) ConnectWise PSA (preferable but not essential) Ninja RMM Configuration (Server RAID, PC setup, Design software - specialised software used by our clients) Excellent Documentation skills. Excellent troubleshooting skills and a logical, proactive approach. Full clean driving licence (UK) and willingness to travel to client sites around the UK. Strong communication and customer service skills - you enjoy talking to people as much as fixing their tech!

Why You'll Love Working With Us

We know that great service starts with happy people. Here's what you can look forward to:

Competitive salary

(27,000 - 32,000 DOE)

EOTM and 'Special Mentions'

Because you deserve to be recognised by your team and your managers.

Annual performance bonus

because great work deserves recognition

Company vehicle or mileage allowance

for site visits

Flexible working

and a genuine work-life balance

25 days holiday

(plus bank holidays)

Tenure-based holiday accrual

-- earn extra days for every year you're with us

Better Book Club membership

-- we'll fund your reading and personal development

Training, certifications, and career development

Regular team socials

, lunches, and fun internal challenges

Relaxed, supportive environment

where everyone's voice counts

Wellbeing initiatives

and personal growth opportunities

Ready to Join the Daffodil Journey?

We're a driven and dedicated team that takes pride in doing great work and supporting one another to achieve our goals. We work hard, move fast, and celebrate our successes together. The truth is, we spend more time with our work family than our own -- so creating a positive, fun, and supportive culture really matters to us. If you're a motivated IT professional who enjoys hands-on work, client interaction, and being part of a growing, fun-loving team, we'd love to hear from you. If you're someone who enjoys rolling up your sleeves and taking ownership, you'll fit right in.

Apply now and let's talk about your next career move.

If you're looking for an easy ride, this probably isn't the place for you.

Learn more about www.daffodil-group.co.uk

Job Type: Full-time

Pay: 27,000.00-32,000.00 per year

Benefits:

Additional leave Bereavement leave Cycle to work scheme Free parking Gym membership Health & wellbeing programme On-site parking
Work Location: In person