Job Description

: 2nd Line IT Support Technician

The Opportunity:

Join the core support team at LaneSystems and take on a critical role delivering high level technical support and managing infrastructure across our client base. This position is focused on working closely with our 3rd Line Technicians and Security Department, assisting with the execution of projects and maintenance tasks.

This is a hands on, full time role that offers excellent support and will allow you to quickly build advanced experience in infrastructure, Microsoft 365, and cybersecurity. If you are motivated and are eager to progress your career in a dynamic MSP environment, we would love to hear from you.

Key Responsibilities:

Advanced Technical Support & Infrastructure

Provide comprehensive 2nd line support, resolving complex incidents that require in depth troubleshooting across client environments, including servers, networking, virtualisation and M365. Directly support 3rd Line and Security Technicians by assisting with planned project deployments, executing scheduled server maintenance, and carrying out advanced client configuration tasks. Perform routine Windows Server health checks, patching, reboots, and verification checks. Document resolution steps and contribute to internal knowledge base articles, specifically supporting 3rd line and Security documentation needs.
Security & Protection Assistance

Monitor and proactively respond to antivirus alerts (Webroot, Microsoft Defender, Sophos Intercept X & MDR). Manage Windows and application patching to close vulnerabilities and maintain client compliance. Assist the security team with periodic checks, reporting, and administrative maintenance tasks.
Backup & Data Resilience

Monitor daily backup jobs using Veeam Backup & Replication and Veeam 365. Perform regular test restores and recovery checks as required.
Skills and Knowledge Required:

Proven experience in a 2nd line IT support role, demonstrating strong diagnostic abilities, ideally within an MSP environment. Solid troubleshooting skills across Microsoft Windows Server, networking fundamentals (TCP/IP, DNS, DHCP), and virtualisation principles. Good working knowledge of Microsoft 365 administration and support (Exchange Online, Teams, SharePoint). Strong interest in cybersecurity and data protection. Excellent problem solving skills and meticulous attention to detail. Clear and professional communication skills, both written and verbal.
Certifications, Qualifications and Experience:

Previous experience in an IT support or MSP environment is desirable. Any relevant IT certifications (Microsoft 365, CompTIA, Veeam) are advantageous but not essential. Full UK driving licence and own transport are required for site visits.

Security Checks:

LaneSystems requires staff to complete DBS and BPSS Checks. This will be completed following acceptance of an offer from the candidate.

The Package:

Excellent private healthcare package Health Care Scheme: Prioritise your wellbeing with comprehensive health benefits Continuous Learning: Access in house and online training (Microsoft, Sophos, WatchGuard, Veeam) Extra Annual Leave: Earn an additional day off per year of service Company Laptop and Mobile Phone provided Complimentary soft drinks, tea, coffee, and breakfast items Free parking and on site facilities
Join our team as a 2nd Line IT Technician and become a crucial part of our support structure. Be part of a supportive, forward thinking MSP where your ideas, input, and growth truly matter.

Apply now and help us deliver exceptional service to our clients.

Job Types: Full-time, Permanent

Pay: Up to 29,000.00 per year

Benefits:

Free parking Health & wellbeing programme On-site parking Private medical insurance
Work Location: In person