Job Description

We founded iamproperty to do the things no one else was doing, but we've grown because we have the best people. It's our team who drive our success and help make our culture unique, creative, and filled with personality.


With over half our staff working remotely, location is not an issue either. Hiring people from all over the country has enabled us to broaden our reach, further adding to our diverse mix of teammates.


We currently have over 750 talented members of staff who share one vision, working together to transform the property industry and helping our Partner Agents succeed!


From CRM and auction to compliance, onboarding and conveyancing, our solutions work behind the scenes to give agents choice and control. We're already working with over 7,000 UK Estate Agency branches to accelerate their success today, with a market leading ecosystem of solutions that ensures they have everything they need to manage their business, team and clients.

What can we offer you?

We're proud to offer a benefits package that supports our team in work and life. From enhanced flexibility and working from anywhere to your birthday off, an annual wellbeing allowance and our own discounts portal


Private Counselling with a weekly confidential helpline available SimplyHealth private healthcare plan 150 Wellbeing Allowance per year Working elsewhere policy (4 weeks per year) Hybrid working Buy and sell annual leave scheme (up to 3 days per year)

What will you be doing as a 2nd Line Software Support Specialist?

Act as the primary escalation point for complex or unresolved issues from 1st line support Diagnose and resolve technical incidents across CRM functionality, data, workflows, user access, automations, and integrations Maintain in-depth knowledge of the iamproperty CRM platform, including configuration, data structures, customisations, and APIs Investigate, replicate, and document defects with clear steps and technical analysis Take full ownership of escalated tickets through to resolution, providing timely updates and clear communication Collaborate with development, QA, onboarding, and product teams on technical fixes and investigations Support 1st line colleagues through knowledge sharing, training, and contributing to internal guides and knowledge bases Identify recurring issues, suggest improvements, and provide insights to enhance products and processes

What are we looking for?

Previous experience in 2nd line technical or application support Strong troubleshooting skills across data, workflows, logic, integrations, and access issues Confident analysing issues using logs, admin tools, and data insights Good understanding of APIs, web-based platforms, and common integration formats like JSON Ability to replicate problems in test environments and document findings clearly Experience with CRM or property-related systems, plus knowledge of SQL or database queries would be beneficial Familiarity with QA principles, ticketing and monitoring tools, and general system configuration concepts

Next steps

We would love to hear from you if you are interested in this opportunity! Once you have clicked apply and submitted your application, if successful, a member of the Recruitment team will be in touch to chat more!


We encourage people of all backgrounds, identities and abilities to apply. We are committed to creating an accessible and inclusive experience for all candidates - if you need any reasonable adjustments to support your application or interview process, just let us know how we can help!


Thank you for the initial interest in joining iamproperty and we wish you luck moving forward in your application process!