Job Description

Company Overview

Pulsar Group Plc is a tech innovator, delivering high quality SaaS products that address the fundamental business needs of clients in the marketing and communications industries. We combine AI technologies with human expertise to analyse data and create insights to understand what has impact on an organisation and their key audiences - from customers to stakeholders, politicians to influencers and the media.


The evolving Pulsar Group portfolio includes

Isentia

, the market-leading media monitoring, intelligence and insights solution provider;

Pulsar

, the most advanced audience intelligence and social listening platform; Vuelio, which provides monitoring, insight, engagement and evaluation tools for politics, editorial and social media in one place; and

ResponseSource

, the network that connects journalists and influencers to the PR and communications industry.


Pulsar Group is an AIM-listed SaaS provider with over

1,000 employees

across

10 countries

. Our technology is

used by 6,000 organisations every day

, from global blue-chip enterprises and communications agencies to public sector organisations and not-for-profits.

Role Overview

Client health is absolutely vital to our long-term sustainability and success as a company, and we are passionate about ensuring that our clients are receiving value from our services and engaging with our platform and people. The role of Key Account Manager will be responsible for managing some of our most important accounts ensuring they are maximising all opportunities to make the most of the services we provide.


This role would suit a competent, experienced and proactive commercial player, culturally as comfortable in the detail as in the big picture who can innovate to find the best solutions for our clients and brings a wealth of experience from an existing retention and value creation background.

Key Responsibilities

Drive Account Management Outcomes

Increase revenue-based renewal rates and reduce logo churn Expand our revenue in accounts through cross-sell and upsell; including overseeing the creation and execution of all research driven tier one account plans Influence future lifetime value through higher product adoption and customer satisfaction Secure transactions with the best possible legal setting to the company guidelines Front foot communication with clients and/or procurement including specific conversation around auto renewals

Drive growth

Produce a quarterly territory plan and demonstrate what activities are going to ensure you deliver or exceed your KPis Design one account plan per quarter and keep it updated continuously Identify opportunities for continuous improvement, feedback to
All staff have a responsibility and an essential role to play in safeguarding Pulsar Group's information and that of its customers. You are required to take all reasonable steps to comply with the Pulsar Group Information Security Policy and the policies and processes outlined in the Pulsar Group Information Security Management System (ISMS).

We can all play a part in creating the inclusive and diverse environment that enables us to do our best work through being welcoming to others, considerate of difference, responsible in our behaviour, constructive in disagreement and open to learn.

Profile

1+ years' experience in a customer-facing role Strong empathy for customers AND passion for revenue and growth Deep understanding of value drivers in analytics, research and insight propositions Demonstrated desire for continuous learning and improvement

Salary and Benefits

Salary: up to 30,000 - 32,000 depending on experience


OTE Commission: 25,000 to 30,000


Competitive holiday allowance


Life Assurance


Access to Dental Insurance (self-paid)


Perkbox Rewards Scheme


Company Pension Scheme


Opt-in Private Healthcare (after successful completion of probation)


A friendly team and a range of soft benefits such as fruit and good coffee in the office, Cycle Scheme and company social activities.