Job Description

Posting End Date: September 19, 2023

Join John Lewis or Waitrose today

If you\'ve ever stepped through the doors of a John Lewis or Waitrose shop, shopped online, or seen any of our adverts, you\'ll know there\'s something unique about us.

That unique proposition is our Partners. As co-owners they have a say in our business and receive a share of the profits, so they put time and effort into making it work. Our Partners are the reason we\'re the success we are. They\'re our secret sauce; the opportunity for us to differentiate.

Job Summary: To provide a lead in the delivery of excellent customer service by driving a company supplied vehicle to deliver, assemble and install products in customers\xe2\x80\x99 premises in line with the planned route.

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Duties and Responsibilities:
- Responsible for mentoring and coaching colleagues of varying ability to achieve their personal development goals and the business secure its strategic aims, showing particular support for those who aspire to become Customer Deliver Installers.

- To adhere to current legislation and Partnership policy on compliance whilst meeting Health and Safety legislation within your daily tasks.



Join John Lewis or Waitrose today

At John Lewis & Partners we are famous for our reputation and customer service. We are looking for Partners who are not just after their next \xe2\x80\x98driving job\xe2\x80\x99. We are looking for Partners who want to make a difference to our customers\xe2\x80\x99 experience when receiving delivery and installation of our fantastic products.

Job Summary:

The role should be viewed as customer facing as a Technician will spend a high proportion of their working day completing installation/assembly services in customers\xe2\x80\x99 homes. Technicians operate as a member of the Customer Delivery team based in one of the Customer Delivery Hubs.

As a driver for the Partnership, you will promote the Partnership brand through a professional and courteous manner to other road users.



Hours of work

41 Hours a week

Monday to Saturdays (3 in 5)

Our Drivers work 4 days out of 6 (Monday - Saturday) which means you\xe2\x80\x99ll enjoy 3 days off each week to maintain a healthy work/life balance. We also offer overtime when required so there\xe2\x80\x99s potential to top up your earnings.

We have a number of different ways to work flexibly so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, it may open the door to not only a new role but a new way of working.Duties and Responsibilities:

Responsible for mentoring and coaching colleagues of varying ability to achieve their personal development goals and the business secure its strategic aims, showing particular support for those who aspire to become Customer Deliver Installers.

To adhere to current legislation and Partnership policy on compliance whilst meeting Health and Safety legislation within your daily tasks.

Job Requirements:

This role requires a high degree of technical competence and a desire to develop performance for oneself, colleagues and the business. Technicians should openly demonstrate a passion for delivering excellence in customer experience, safe and efficient driving and be motivated to carry out their role following legal and best practice requirements.

Acting as an ambassador for the John Lewis brand, they are focused on delivering and surpassing the exemplary service expected of us. Technicians should also accurately adhere to the business systems and processes to minimise costs.

Takes responsibility for own learning and self development and plays an active role in department activity.

Demonstrates a flexible and positive approach to tasks and uses skills and knowledge to support coach, train and assess. Works in other areas of the Customer Delivery operation as requested by Management.

Required essential experience skills and qualifications:

Required Qualifications:

Must be aged 18 or over

A valid C1 Driving Licence (with a maximum of 6 points)

Drivers Certificate of Professional Competence (DCPC)

Drivers Qualification Card (DQC)

Valid Digital Tachograph Card

Essential Experience:

Previous experience driving a 7.5 tonne vehicle

Strong verbal communication skills both over the phone and face to face

Able to cope with the physical requirements of the role

Desirable Experience:

Good local geographical knowledge

Installation and disconnection of white goods

TV installations

Assembly of flat packs

After completion of ,as a Partner in the John Lewis Partnership you will be entitled to;

25% Discount at John Lewis & Partners on majority of goods

12% Discount at john Lewis & Partners on electrical & white goods

20% Discount at Waitrose & Partners on majority of goods

The Partnership offers a defined contribution pension scheme and Life Assurance is 4x annual salary

From 4.5 weeks paid holiday per year, increasing with length of service

Work-Life balance

Discounted rates on holidays at the John Lewis Partnerships hotels, where only Partners and their guests can stay

VIP suites with discounted tickets at the O2 arena

Discounted cinema tickets.

Discounts at numerous restaurants and bars

Exclusive days out for John Lewis Partners and their families

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK\xe2\x80\x99s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership click here - https://www.jlpjobs.com/about/diversityandinclusion/

Pay Range: \xc2\xa329,100.00 up to \xc2\xa337,800.00 Annual

Scheduled Weekly hours: 41

Worker Type: Permanent Partner

Job Level: Partnership Level 9

Hours of Work: 41 to include weekends

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you\'re at your best when you\'re free to be yourself.

Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It\'s why we\'ve set our own aim to become the UK\xe2\x80\x99s most inclusive business - for our Partners (employees) and our customers.

We firmly believe that our future success lies in diversity of thought from all Partners and it\'s integral in our mission to build a happier world. \xf0\x9f\x8c\x8d \xf0\x9f\x92\x9a

We welcome applications from everyone interested in working for us. And, once you\'re a Partner, your differences will make all the difference.

Find out more about D&I in the Partnership .

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

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John Lewis Partnership