Job Description

999 Ambulance Emergency Call Taker

Imagine a large tree has fallen on your child and they're trapped, screaming and helpless unable to move, or your friend collapses in front of you and they're no longer breathing, a train crash with multiple casualties or someone on the edge of a bridge threatening to take their own life. What do you do? What's your instinct?

Most of us will pick up the phone and dial 999 straight away. Do you have the ability to be logical when those around you are lost in the middle of a crisis? Can you be the calm, soothing, and level-headed influence when we help new parents welcome their children to the world?

As an ambulance Emergency Call Taker here at South Central Ambulance Service, (based in Otterbourne in Hampshire) you could be the last voice that someone hears, as well as the first. We focus on caring for others during the best and worst moments of their life.

To be a part of our team and work in a privileged and trusted role with members of the public, you'll need a good listening ear, attention to detail and accuracy, with the ability to use your voice to control a situation. Your words will lead your caller to a state of calm from afar, whilst you arrange the appropriate help for them. You do not need to have a medical background, just a desire to help. You'll need to be detailed and efficient, assertive but compassionate.

Looking after yourself and caring for the team around you should also be a priority for you. We all contribute professionally to the wider team that we operate within here at SCAS, as we all have an important role to play in patient care. If this sounds like a challenge you'll relish, and you have the resilience to achieve this time and time again throughout your working day, we want to hear from you!

We offer a full 8-week training program including NHS Pathways (the clinical assessment tool we use) and following training, you will have the necessary skills to assess the needs of the patients to give the best possible care.

To be successful in this role we require candidates to meet the following criteria:

Competent in the use of IT systems GCSE grades 4-9 or equivalent in Maths and English Customer service experience from a telephone or face to face role Good written and verbal communication skills Ability to listen and record information accurately Ability to remain calm whilst working in a pressurised environment Attention to detail and accurate data entry skills For safeguarding reasons this role is only open to people aged over 18 years of age

Benefits include:

*We offer a competitive salary of 24,625 (Pro rata, per annum) With the unsocial amounts as detailed below, the expected salary would be circa 30,000 Pro rata, per annum)

We offer an hourly rate of 12.59 per hour. Candidates will also receive the following unsocial allowances

All day Saturday (midnight to midnight) as well as any weekday after 8pm and before 6am - Time plus 35% (Currently 16.99 per hour)

All day Sunday and public holidays (midnight to midnight) - Time plus 69% (Currently 21.27 per hour)

This is on top of all the other fantastic benefits of working for the NHS.....

A nationally recognised qualification in NHS Pathways. 27 days holiday plus bank holiday rising to 33 days (pro-rata for part time) Enrolment into the NHS pension scheme Occupational Health support along with an Employee Assistance Programme. NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing. Free car parking Expert training and support from our dedicated in-house education team Full time - 37.5 hours per week Part time - 22.5 hours per week Rota basis Annual Salary advertised is based on full time working hours

The Recruitment Process:

1 - Please apply for the role via Indeed

2 - Assessment session - We'll notify you when you can attend an online assessment session. This will gauge your listening and understanding skills, critical thinking skills and problem-solving skills. You'll need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).

3 - Interview - an interview with our NHS 999 Team, discussing your skills, experience and providing an opportunity for you to find out more about the role.

Successful applicants will be required to undertake an Enhanced DBS check for adults and children.

Job Types: Full-time, Part-time, Permanent

Pay: 24,625.00-25,674.00 per year

Benefits:

Additional leave Company pension Employee discount Free parking
Application question(s):

Please demonstrate by using an example your ability to handle stressful/sensitive situation with tact, diplomacy and assertiveness Do you have a Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role? Do you have experience of using a computerised system? Do you have experience of using a telephone as a regular means of communication in a work environment? Do you have experience in a customer/patient services environment, dealing with the members of the general public?
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: 999 SH 29/052