Job Description

The Role

999 Control Officer Starting Salary: 38,420.66 with annual salary progression increase up to 48,873.90 *exclusive of national pay awards Closing date: Sunday 31st August 2025 at 16:00hrs The London Fire Brigade is the busiest Fire and Rescue Service in the UK, taking over 200,000 999 calls a year. Servicing the nation's Capital is a task like no other, aside from the many major events that our Control room supports, such as Pride in London, Notting Hill Carnival and the State Opening of Parliament, we respond to calls for help from two major airports, 272 Underground stations, 334 train Stations, 84 hospitals and 8.9 million Londoners. The variety of incidents that we attend is unmatched elsewhere. We are looking for Control Officers to join our team. Working on one of six watches you will take 999 calls and mobilise Firefighters from 102 Fire Stations and our River Station. Once we have arrived on scene, you will work with Officers and partner agencies to safely resolve an incident. During less busy periods you may be undertaking watch-based training or supporting Firefighters in a Fire Survival Guidance exercise. Our purpose-built Control room is based in Merton, South West London. We offer a generous starting salary as well as many benefits, including a free on-site gym, cooking and rest facilities. For those looking to progress their careers in the future, we offer the chance to train as a National Control Liaison Officer or alternatively you may choose to work with our Training Team, Control Operational Resourcing and Event Team or Business Services Team. Our team works across six watches, following a three on - three off shift pattern, a 12 hour day shift (08:00-20:00), an eight hour mid shift (08:00-16:00 or 14:00-22:00) and a 12 hour night shift (20:00-08:00), followed by three days off. We are looking for candidates who can demonstrate our values, Service, Integrity, Teamwork, Equity, Courage and Learning. Giving the best service to Londoners means that we have to be dynamic in our approach, candidates should be open to change and continuous professional development. Is this the career for you? o Would you like a role that is fulfilling which helps saves lives? o Could you talk someone through their most distressing moments whilst being calm and compassionate? o Could you work flexibly on a day and night shift pattern, including some holidays and celebrations? o Are you able to communicate clearly and follow systems under intense pressure? o Do you like working as part of a team? If you answered yes and think you have what it takes, then we would love to hear from you. Successful candidates will need to attend training course up to eleven weeks held Monday to Friday and will be subject to a nine-month probationary period. Further information about the main duties and responsibilities of the role are detailed in the job description. If you are unable to see the job description please visit our jobs pages at https://jobs.london-fire.gov.uk/alljobs/ to access the full advert. We value the diversity of our employees and aim to recruit a workforce which reflects our diverse communities across London. The London Fire Commissioner is an Equal Opportunities Employer and we positively welcome applications from all suitably qualified individuals, irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

Eligibility

In order to apply, you must meet the following criteria at the point of application: o Be eligible to live and work in the UK without restrictions o Not have any live formal disciplinary sanctions o Not be in a formal capability process o Be medically fit to undertake the role The role will also require an enhanced DBS check.

Assessment Overview

The selection process will be as follows: Stage 1 Online application and CV. Shortlisted candidates will be invited to stage 2. Online application form and evidence to demonstrate and promote values outlined in the job profile and LFB values 1 - The ability to communicate professionally with colleagues and members of the public. 2 - How you have demonstrated your commitment to personal development and learning in current/previous roles or education. To apply, please complete the online application, provide evidence of the above LFB Values and upload a copy of your up-to-date CV. Please ensure you give yourself enough time to complete and submit your application. Late or un-submitted applications cannot be accepted. Please note any correspondence received from us will be via e-mail and sent to the address you provide on your application form. Stage 2 Online Simucall assessment Candidates can either complete the assessment at home or, if they would prefer, come to the London Operations Centre to complete the assessment week commencing 8th September. Candidates will be contacted after shortlisting to check their preference. Stage 3 Interviews for this role is due to take place week commencing Monday 29th September. Please be advised that if you are unable to make the scheduled interview date, we may not be able to make alternative arrangements.

Additional Information

Offers of appointment will be subject to a successful medical, reference and other security checks. This role is subject to an Enhanced DBS Check. Successful candidates will be required to undergo an enhanced level criminal record check through the Disclosure and Barring Service, including a check against the Adult and Child Barred Lists. This is to ensure suitability for working in a role that may involve sensitive information, safeguarding responsibilities, or contact with vulnerable individuals. Appointment to the role will be conditional on the outcome of these pre-employment checks. If successful you will undertake an intensive, assessment based training course and will have to achieve competence before joining a watch.

Job Reference: CT00032