Job Description

Malvern International's

core purpose

is to provide, with our partners, students from around the world with the opportunities to reach their full potential via access to transformational learning, teaching and support. We offer high quality courses to international students, professionals and others looking to improve their academic and English language skills.

Our mission

is to provide high quality courses to international students, professionals and others looking to improve their academic and English language skills. We strive to teach meaningful study and communication skills for everyday purposes in supportive teaching environments, enabling students to progress from our programmes with improved skills for their further academic studies, daily life and for career advancement.

Within our university pathways division, the International Study Centre at the University of Cumbria provides a safe and friendly environment for growing numbers of students wishing to progress from our programmes to undergraduate and postgraduate degrees at the University. We are looking for a Centre Administrator to join our expanding team at our centre in UoC's Lancaster campus, providing an excellent service to internal and external customers relating to a range of academic and administrative support functions.

In addition to carrying out a range of duties at a high level, the postholder will work as part of a team in a collaborative working environment, underpinned by key values:

A deep commitment to, and understanding of, our customers - students, staff and partners;

An expectation of flexibility, accountability and integrity in all of our people's actions;

An aim for excellence in every aspect of our operations;

Key accountabilities and duties

Be responsible for the delivery of high quality academic administration support to staff and students at our Centre;

Support the functions and processes associated with the effective and efficient delivery, monitoring and assessment of academic programmes to required quality standards;

Effective maintenance of student records, including enrolment, attendance, progression and grades, and development of systems and processes to optimise the efficiency of these processes;

Implement all aspects of enrolment, induction, assessment, examination, award and graduation processes in an accurate and timely manner;

Effectively liaise with colleagues in relation to the co-ordination and production of academic timetables and the availability and booking of teaching space;

Contribute to the provision and monitoring of pastoral and academic support which supports our students realise their potential, including the identification of areas which could be improved within these support structures and processes;

Liaise with Centre and University staff and other stakeholders on a wide range of academic and administrative support matters;

Provide timely and accurate management information, data, and reports

Attend and take minutes at meetings as required

Attend and reply to day-to-day students' and staff's enquiries

The flexibility and willingness to carry out other work from time to time at our request, and to work effectively under pressure at key times in the academic year.

Essential Skills & Qualifications:

Eligibility to work in, and travel freely to and from the UK

Proven experience of administration in a customer-focussed environment

Experience in assisting with the development and implementation of effective and efficient systems and processes

Effectiveness in building and maintaining excellent working relationships with colleagues and customers from a wide range of backgrounds

Very strong administrative skills, excellent written and spoken English, and attention to detail

Able to prioritise, meet deadlines and work under pressure

Well-developed IT skills, particularly with regards to Microsoft Office and able to learn and accurately use new IT databases/systems at a fast pace

Time management skills demonstrated in a fast-paced environment

Effective working on your own initiative and as part of a team

Flexibility and willingness to undertake and learn new tasks and skills

Committed and responsible for promoting and safeguarding the welfare of children and young adults

Desirable

Prior work experience in an education setting

Prior understanding of the needs, sensitivities and aspirations of international students

Fluency in a second language

Personal attributes

Student-Centric Approach: A strong commitment to enhancing the student experience, with an empathetic and approachable style.

Problem Solving: Adept at handling complex situations with a calm, solution-focused approach.

Customer Service Orientation: Demonstrated ability to foster a culture of exceptional customer service and student care.

This job specification is not exhaustive and may involve the fulfilment of other duties as deemed required by the organisation.

This role is subject to a satisfactory enhanced DBS.

Job Types: Full-time, Permanent

Pay: 28,808.00 per year

Benefits:

Additional leave Company events Company pension Cycle to work scheme Life insurance Transport links
Schedule:

Monday to Friday No weekends
Ability to commute/relocate:

Lancaster LA1 3JD: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person