Job Description

The Academic Advising Officer will be a key member of a collaborative team within Registry Services, working together to shape a unified and forward-looking approach to academic advising. While UG advising will be a central responsibility, the Officer will contribute to a broader team effort to develop and implement a new vision for advising that supports student success across the academic lifecycle. This includes ensuring that students understand University academic policies and procedures, are confident in using University IT systems, and are well prepared for academic progression. The Officer will work closely with colleagues to ensure accurate and timely registration, lead targeted retention initiatives, and support students facing academic challenges such as attendance issues, probation, or risk of dismissal. They will also coordinate outreach efforts to promote learning support services and lead communications to undergraduate students and relevant University staff and faculty.
The preferred candidates will be highly organised with the ability to prioritise work and meet deadlines. Confidence and competence with navigating new systems and processes is essential, and full training and support will be provided.
Richmond operates on a hybrid working model, and it is expected that the postholders will work on campus for three days per week, during term-time.
About Richmond American University London
is a unique institution, global in outlook and in practice, diverse and cosmopolitan in its culture. A leading private and not-for-profit institution, we are dually accredited in both the United States, by the Middle States Commission on Higher Education, and registered with the Office for Students in the UK. Our students receive both UK and US degrees, bringing together the best of British and American higher education.
Operating in London since 1972, our mission is to educate and inform future generations by providing them with the knowledge and support to think critically, the freedom to challenge assumptions and the skills to work with others. Our distinctive, multi-disciplinary Liberal Arts degree programmes offer a holistic approach to teaching and learning that focuses on developing academic and personal skills to enable our students to make positive contributions through employment, personal development, and public service after graduation.
Following the move to our new state-of-the-art campus in , West London, we are developing a new strategy that will see the University grow and further diversify its student body, broaden and diversify its academic offer and expand its international partnerships.
Richmond is an equal opportunities employer committed to an inclusive workplace that puts our vision of 'Unity in Diversity' into practice and we encourage all prospective candidates to apply. A basic level DBS check will be required for this position.
For further information about this vacancy and the University, please visit:
Interview date: 14 August 2025
To apply for this role, please email your CV and supporting statement which outlines qualifications, and relevant experience, together with details of three recent work-related references via the 'Apply' button (e:hr@richmond.ac.uk).
Please note that while submitted applications will be acknowledged, we are unable to provide individual feedback to applicants
Up to 31,000 per annum, plus excellent benefits