Job Description

Are you a compassionate and motivated individual who wants to change people's lives? Our team in Dumfries and Galloway are looking for an Access and Engagement Worker to join them in providing high-quality recovery care to a diverse client group. If you are enthusiastic, creative and passionate about helping others, we'd love to hear from you.
Main duties of the job
As the Access and Engagement Worker, you will act as a first point of contact for clients to ensure that they are able to access appropriate services and treatment efficiently and promptly. You will work as part of the service team and in close partnership with other health care professionals, partner agencies, service commissioners and internal clinical/mental health teams to ensure that clients receive prompt advice and treatment. As Access and Engagement Worker you will improve access to appropriate services for clients with substance misuse issues, developing pathways to ensure the service is as accessible as possible.
About us
WithYou provides free and confidential support, without judgement, to more than 100,000 people every year experiencing challenges with drugs, alcohol and mental health across England and Scotland. Our name reflects who we are - a positive place where people can progress, connect with others and get friendly, expert help in a way that's right for them. Our staff team changes lives. If you're passionate about helping people get the support they need for issues with drugs, alcohol and mental health, we'd love to hear from you.
Details
Date posted
01 July 2025
Pay scheme
Other
Salary
25,517 to 25,517 a year
Contract
Permanent
Working pattern
Full-time
Reference number
oc-1750943047-BLEJ1
Job locations
Dumfries
Dumfries
DG1 2AB
Job description
Job responsibilities
Join us as an Access and Engagement Worker in Dumfries and Galloway.
As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year.
The closing date for applications is 23rd July 2025. This advert may close early should sufficient applications be received. As an organisation we do not have a sponsorship license and are unable to provide sponsorship to live and work in the UK. As such candidates are required to hold the right to work in the UK for the duration of the contract you are applying for.
About the Role
You will strive to work collaboratively with partners and communities, ensuring that we are as accessible as possible and that the principles of a Recovery Oriented System of Care and true person centred practice are at the heart of all that we do. An SVQ Level 3 in Social Services and Health care and registration with the Scottish Social Services Council (SSSC) is essential for this post.
This is a full time, permanent position with a salary of 25,517 per annum. Some evening and weekend work may be required as part of the role.
Benefits * 28 days annual leave, plus bank holidays

• An extra day off for your birthday or a special occasion of your choice
• Enhanced maternity, paternity and adoption leave
• 2 days paid volunteer leave per year
• Auto-enrollment into We Are With You's pension scheme
• Access to a Blue Light Card - giving you great savings on big high-street and online brands
• Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
• We have an excellent Refer a Friend scheme which offers you a 500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a 500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period

As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring, and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans. As part of our commitment to the Armed Forces Covenant, we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. WithYou is also a Disability Confident Employer, and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
Job description
Job responsibilities
Join us as an Access and Engagement Worker in Dumfries and Galloway.
As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year.
The closing date for applications is 23rd July 2025. This advert may close early should sufficient applications be received. As an organisation we do not have a sponsorship license and are unable to provide sponsorship to live and work in the UK. As such candidates are required to hold the right to work in the UK for the duration of the contract you are applying for.
About the Role
You will strive to work collaboratively with partners and communities, ensuring that we are as accessible as possible and that the principles of a Recovery Oriented System of Care and true person centred practice are at the heart of all that we do. An SVQ Level 3 in Social Services and Health care and registration with the Scottish Social Services Council (SSSC) is essential for this post.
This is a full time, permanent position with a salary of 25,517 per annum. Some evening and weekend work may be required as part of the role.
Benefits * 28 days annual leave, plus bank holidays

• An extra day off for your birthday or a special occasion of your choice
• Enhanced maternity, paternity and adoption leave
• 2 days paid volunteer leave per year
• Auto-enrollment into We Are With You's pension scheme
• Access to a Blue Light Card - giving you great savings on big high-street and online brands
• Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
• We have an excellent Refer a Friend scheme which offers you a 500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a 500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period

As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring, and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans. As part of our commitment to the Armed Forces Covenant, we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. WithYou is also a Disability Confident Employer, and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
Person Specification
Qualifications
Essential

• Have attained SVQ level 3 in Social Services & Healthcare or equivalent
• Already be registered with the Scottish Social Services Council (SSSC) or meet the registration requirements
• You will also need to meet our safeguarding requirements of a satisfactory enhanced PVG check.

Experience
Essential

• We are looking for positive and motivated candidates who are able to communicate with a wide range of people. You will also be organised with excellent time management skills.
• To be successful in this role you will:
• have some experience of working in a health, social care, or related setting
• have some experience of delivering services in a community setting
• have knowledge and understanding of delivering evidence-based interventions
• have the ability to build and maintain effective relationships with clients and colleagues alike
• be resilient under pressure and able to prioritise your work
• able to be flexible with your working hours on occasion and be happy to support other With You locations when needed
• Ideally you will also have previous experience of working or volunteering with people who use substances. We welcome applications from those with lived experience.

Person Specification
Qualifications
Essential

• Have attained SVQ level 3 in Social Services & Healthcare or equivalent
• Already be registered with the Scottish Social Services Council (SSSC) or meet the registration requirements
• You will also need to meet our safeguarding requirements of a satisfactory enhanced PVG check.

Experience
Essential

• We are looking for positive and motivated candidates who are able to communicate with a wide range of people. You will also be organised with excellent time management skills.
• To be successful in this role you will:
• have some experience of working in a health, social care, or related setting
• have some experience of delivering services in a community setting
• have knowledge and understanding of delivering evidence-based interventions
• have the ability to build and maintain effective relationships with clients and colleagues alike
• be resilient under pressure and able to prioritise your work
• able to be flexible with your working hours on occasion and be happy to support other With You locations when needed
• Ideally you will also have previous experience of working or volunteering with people who use substances. We welcome applications from those with lived experience.