Job Description

The Service and Team

The Independence and Wellbeing Service is the first point of contact for Adult Social Care in Cornwall. Our Access Assessors help people over 18 get the right support by giving clear information, advice, and connecting them to services that promote independence and wellbeing.

About the Role

As an Access Assessor, you'll be the first point of contact for adult social care enquiries. This role is within a busy team and is predominantly phone and computer-based, requiring strong communication skills for telephone interactions and proficiency in using digital systems to manage information and complete tasks.





Your day will typically include:


Answering calls and emails from people who need support, listening carefully to understand their situation. Recording accurate information in our digital systems. Giving advice and signposting people to the right services. Deciding next steps, which might include arranging reablement, recommending an assessment, or contacting partner agencies. Responding quickly and professionally to safeguarding concerns and escalating when needed.
In this rewarding role, every day is different and gives you the chance to help people in meaningful ways. You'll work in a supportive team with regular supervision and training and opportunities to develop your career.

What you'll need to succeed

Excellent communication skills - confident on the phone and strong written ability. Active listening and empathy - understanding people's needs and responding sensitively. Problem-solving and negotiation - finding practical solutions under pressure. Organisational skills - prioritising tasks in a busy environment. IT skills - comfortable using computer systems and digital tools. Understanding of Adult Social Care - experience working in or alongside adult social care services, or a clear understanding of how local authority social care supports people.
This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.


This position will be subject to a criminal record disclosure check.

Working Pattern:

You'll work 37 hours per week, Monday to Friday, from 8:45 am to 5:15 pm (finishing at 4:45 pm on Fridays). This is a hybrid role, with time split between home and the office in Mid Cornwall, so you'll need to live within a reasonable commuting distance.


For an informal discussion, please contact Jo Hughes, Lead Access Assessor for Mid Cornwall, at jo.hughes@cornwall.gov.uk .

Please read the role profile for the full details of this role attached below in this advert

What you'll get in return:

Cornwall Council's ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.


Our core employee rewards and benefits include:


a competitive salary. a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions a generous annual leave entitlement with the potential to purchase additional leave. A national award-winning employee health and wellbeing programme Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.

Additional Information:

Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role.





We recommend saving a copy of this to refer to if you are invited to an interview.

Application Process

Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as 'Application' on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here - The application process .


Please note that applications cannot be edited after they have been submitted, please contact careers@cornwall.gov.uk if you have any queries or require assistance with your application.

Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.