Job Description

We are currently seeking an Access Card Services Operator (Job Share) to work from our busy Kenley Office. Reporting directly to the Access Card Services Manager, the role is to manage and provide the access control system of a major financial customer. The team is small, dedicated, customer focused and KPI driven team to very high standards. This role will evolve considerably over the next two years as the client migrates to a new access control system.

The Role

Working Wednesday, Thursday and Friday covering a shift pattern of 0800 to 1630, 0830 to 1700 & 0930 to 1800 hours which changes on a rotational weekly basis. A degree of flexibility is required to cover absences and to cover projects etc. Total 22.5 hours per week. Processing requests to create new/replacement access cards, adding/removing access, activating/blocking access cards. Dispatching access cards using a client provided courier (logging and preparing). Producing transactional access control reports on a regular and ad-hoc basis. Answering and assisting with telephone enquiries. Answering and assisting with online live chat enquiries. Note this role is office based with no ability to work from home.

The Candidate

Computer literacy required, with working knowledge of Microsoft Outlook and Excel beneficial. A knowledge of access control and security systems beneficial. Be able to multi-task in an ever-changing environment. Customer focused. Good communication skills. Good interpersonal skills. Flexibility of being able to change shifts to meet customer demands. Ability to adapt to evolving customer systems and processes. Display good team skills. Capable of working with stringent KPI's and prioritising work accordingly.

Conditions of employment

Full security vetting

SECOM Plc is part of the SECOM Group of companies, headquartered in Japan and operating in 22 countries worldwide. As a leader in providing customised security and fire solutions, we are committed to supporting our employees through a strong benefits package and excellent career development opportunities.



We offer clear pathways for growth, with many of our senior leaders and directors having started as engineers or sales people. Our apprenticeship programme is one of the best in the industry, providing hands-on training, mentorship, and the opportunity to gain an industry-recognised Level 3 qualification. Additionally, all staff have access to our National Training and Development Centre Academy for upskilling and career progression.



Our benefits package includes a competitive salary, pension scheme, Aviva health insurance (including Digital GP), BUPA dental care, and life cover. Employees also enjoy discounts on health assessments through Nuffield Health and can save up to 43% on bikes via the cycle-to-work scheme. We also provide access to our Employee Assistance Programme (EAP), which includes confidential counselling services, mental health support, and resources to help employees manage personal or work-related challenges



The SECOM Rewards Programme gives employees access to exclusive discounts at over 900 UK retailers, including savings on groceries, travel, utilities, and more. Employees also receive discounts on security systems for their homes. Additionally, some roles are provided with company vehicles, fuel cards for business use, and paid travel time to support our team.



We are proud of our sustainability initiatives, earning a Gold rating from EcoVadis for our focus on sustainable practices, and we are committed to achieving net-zero emissions.



With a 4.3 out of 5 rating on Glassdoor, and a 5-star rating on Trust Pilot, SECOM is recognised for fostering a positive work environment where employees are valued and supported, and customer service is our priority. Join SECOM for a rewarding career with opportunities for growth, excellent benefits, and a focus on innovation and trust.


info@secom.plc.uk

Head Office:

Secom House, 52 Godstone Rd, Kenley, CR8 5JF

020 8645 5400