Job Description

Jigsaw Conferences

is a leading providerof accommodation and event solutions, catering to professionals and organizations across various industries.

Accommodation Division:

Jigsaw specializes in sourcing and managing emergency, temporary, and decant accommodation, ensuring suitable housing for those in need. With a strong focus on resident welfare, the team works closely with local authorities and housing providers to deliver efficient and high-quality housing solutions.

Events Division:

Jigsaw offers

e

nd-to-end event management services, including venue sourcing, logistics, and coordination for corporate events, conferences, and exhibitions. The team's expertise ensures seamless, impactful events tailored to clients' needs.

Job Overview

The Accommodation Account Manager plays a key role within Jigsaws Emergency Accommodation Team, supporting the sourcing, booking, and management of temporary and emergency accommodation. Working closely with the Head of Accommodation, you will ensure high-quality service delivery, maintain strong relationships with clients and suppliers, and help manage day-to-day operational tasks.

Key Responsibilities

Accommodation Sourcing & Booking:

Secure appropriate, Suitable accommodation solutions for clients, ensuring cost-effectiveness and compliance with company policies.

Client & Supplier Management:

Build and maintain strong relationships with accommodation providers, ensuring service levels and contractual obligations are met.

Resident Welfare Support:

Assist in managing resident concerns and complaints, escalating where necessary to ensure swift resolution.

Operational Coordination:

Support account managers in handling bookings, invoicing, and client requests efficiently.

Compliance & Quality Assurance:

Ensure all accommodation meets required health, safety, and quality standards.

Reporting & Data Management:

Maintain accurate records of bookings, supplier contracts, and client interactions.

Collaboration & Teamwork:

Work closely with colleagues across departments to enhance service delivery and contribute to continuous improvement initiatives.

Key Skills & Experience

Experience in accommodation, housing, or hospitality sector preferred. Strong organisational and administrative skills with excellent attention to detail. Effective communication and interpersonal skills for client, resident and supplier engagement. Ability to manage multiple tasks in a fast-paced environment. Problem-solving skills and a proactive approach to challenges. Proficiency in Microsoft Office and booking management systems.

Qualifications & Experience

Previous experience in an administrative or accommodation-related role preferred.

Confident communicator with the ability to engage effectively both in person and through digital channels with a variety of audiences.

Experience working within the Hospitality sector is advantageous

Experience working within housing, or travel industries is advantageous.

Desirable knowledge of housing legislation and temporary accommodation processes (desirable).

GCSEs/A-Levels or equivalent

Why Join Us?

Opportunity to be part of a growing and dynamic team. FAM Trip's Remote Working
Monday - Friday

9am 17:30 with a 1 hour lunch break

If you are passionate about delivering excellent service, we encourage you to apply!

For an informal discussion please reach out to our Head of Accommodation jonny@jigsawconferences.co.uk

Job Types: Full-time, Permanent

Pay: 25,000.00 per year

Benefits:

Company events Company pension Health & wellbeing programme Work from home
Application question(s):

Communication & People Skills
This role involves regular contact with residents, sometimes in difficult situations. Can you give an example of when you dealt with a challenging person and how you handled it?

How would you explain a decision to someone who is unhappy with the outcome?

On a scale of 1-5, how confident are you speaking to people you've never met (in person and on the phone)? Please explain your answer.

Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 2 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: Remote