Job Description

Accommodation Delivery Lead 588MG

Hinkley Point C

PAY 230.02 or Umbrella 324.9

Principal Accountabilities

The Delivery Lead will



- Manage day to day the provision of a critical site support campus service to guests staying as part of the construction workforce of circa 11,000 requiring overnight accommodation



- Manage and be directly responsible for a specific service contract valued at circa 70m [full project lifecycle]



- Be accountable for ensuring all statutory, regulatory and site controls are complied with



- Form effective relationships with their service contract partner and champion clarity, respect, positivity, humility and integrity



- Ensure the contract partners team are fully competent to perform their assigned roles - and that any shortfalls are reported to the Service Manager without delay



- Develop and implement plans to ensure service delivery meets or exceeds the expectations and project work schedule



- Ensure early intervention to avoid any escalation of issues affecting service delivery by working in the spirit of a 'one team approach'



- Define the work scope to be delivered within the campus contract or package of work and the interfaces with all other elements of the project.



- Anticipate and resolve any issues arising with the campus contract for package of works and services, identifying risks and facilitating their resolution or escalate to service manager



- Support the preparation of monthly reports for each work stream including safety performance, performance against SLAs, performance against KPIs, financial reporting, project forecasting and forward planning



- Address campus technical and service delivery concerns and develop solutions for approval.



- Co-ordinate the delivery of campus services and play a key role in managing the process to include:



o safety management



o quality management



o good neighbour management



o environmental management



o risk mitigation

Knowledge, Skills, Qualifications & Experience

Essential

- Degree standard education in related subject.



- Experience of working with and developing budgets.



- Management [or leadership] experience in a service lead environment.



- Must be confident in own abilities and be able to deliver in a dynamic environment.



- Willingness to learn from both successes and failures.



- Proven experience within a large accommodation environment with catering and bars



- Excellent communication skills and able to strike up effective working relationships.



- Must be willing to work with our local supply chain partners in a cooperative way.

Desirable

- Recognised and certificated 'Behavioural Safety Programme'.



- Recent IOSH accreditation [or equivalent].



- Hospitality and catering qualifications