Job Description

Do you thrive in a fast-paced environment and enjoy ensuring exceptional guest experiences? Are you passionate about hospitality and maintaining the high standards of a world-renowned brand? If so, then we want to hear from you!


We have a rare opportunity for an

Accommodation Supervisor

to join our vibrant team at voco Belfast.


In this role, you will play a pivotal role in ensuring the smooth operation of our housekeeping department and upholding the True Hospitality service philosophy.

Responsibilities:

Support the Accommodation Manager in overseeing daily housekeeping operations, ensuring rooms meet our high standards of cleanliness and guest satisfaction. Prepare and distribute room assignment lists, housekeeping schedules, and linen requirements. Liaise with the Front Desk regarding room status, guest requests, and special needs. Conduct room inspections and address any discrepancies or maintenance issues promptly. Manage housekeeping team members, including assigning tasks, monitoring performance, and providing feedback. Maintain accurate records and reports related to room status, housekeeping supplies, and guest requests. Uphold company policies regarding staff conduct, hygiene, and uniform standards. Contribute to a positive and collaborative work environment.

Qualifications:

Minimum of 1 year of experience in a supervisory housekeeping role within a hotel environment. Excellent communication, interpersonal, and organizational skills. Strong attention to detail and a commitment to quality standards. Ability to work independently and as part of a team in a fast-paced environment. Proficiency in a hotel management system (e.g., OPERA) is a plus. Positive and enthusiastic attitude with a genuine passion for hospitality.

We offer Industry leading benefits:

The opportunity to work within a renowned hotel collection. Discounts worldwide across the IHG portfolio- Employee rates and Friends and Family Rates Life Assurance- giving you peace of mind 24/7 access to our Employee Assistance Programme Enhanced Pension Contribution Learning and Development opportunities. Grow with us and start your journey in the hospitality industry. Access to employee discounts for you, your family and friends. Enhanced Maternity & Paternity Leave

If you are a highly motivated and detail-oriented individual with a passion for exceeding guest expectations, we encourage you to apply!