Job Description

Job Summary

We are seeking a compassionate and dedicated Accommodation & Support Worker to join our team in supporting young people within housing projects and within the community, to equip them with the skills to live independently.

Support will be provided across the area where needed, both accommodation and community based work, to assist those who are not housed but need comprehensive housing support to identify, secure and set up accommodation to achieve independent living, as well as improving their quality of life within each of the five outcomes:

Being healthy staying safe, enjoying and achieving, making a positive contribution and economic well-being.

The post is also responsible for Housing Management duties to ensure a holistic service for clients including administration, rent collection and rent administration, notification of repairs and maintenance, health and safety tasks and ensuring the environment is welcoming and safe for clients and staff.

Duties

To provide cover at our projects across Mendip and South Somerset to ensure the delivery of accommodation and support services to young people when required as directed by the Accommodation and Support Manager To deliver a high quality support service offering flexibility and choice in methods of intervention, consultation and advice-giving to young people. To provide timely and appropriate interventions to meet the needs of the individual To follow the organisations Safeguarding policies and procedures to maximise young people's safety and minimise harm To provide a high quality of support work that is targeted to meet needs of the young person, with the aim of developing independent living skills in areas such as: accommodation, financial management including day to day expenses, rents and debts, offending, health and wellbeing, social networking to enable the individual to live independently in the short and longer terms; reducing homelessness and avoiding repeat homelessness and evictions To develop young people's independence using personalised independence plans using the organisations specified model with the full involvement of the young person, who will set their own goals to achieve healthy sustainable outcomes To support young people into training/education/employment/volunteering as a priority and signposting young people to relevant agencies To work in partnership with all voluntary and statutory organisations to improve interventions and outcomes for young people To work with the Accommodation and Support Manager to ensure young people are actively involved in the planning and decision making of YMCA Mendip and South Somerset To actively and practically ensure young people's living environments are welcoming and high quality and that maintenance concerns in properties is reported quickly To work together with other staff to ensure a consistent approach of support to young people to ensure young people achieve sustained independence as the goal To support a case load of young people with direction and guidance from the Senior Accommodation and Support Workers and the Accommodation and Support Manager To attend and contribute at events, meetings and activities with groups of colleagues, young people and partner agency staff, with the aim of contributing to service development both internally and externally To ensure confidentiality of clients' information is maintained and that it is kept securely whether electronic or paper records. The information must be accurate, factual and up to date within organisational requirements To contribute to the production of reports, including providing written reports on occupancy, rental income and young person complaints and other issues To ensure Senior Support Workers and Accommodation and Support Manager are kept informed on all matters relevant to their work, suggest and contribute potential new developments/areas of work To promote and maintain positive relationships with other members of the YMCA Mendip and South Somerset staff team To understand and implement the organisation's policies and procedures To undertake as requested any other appropriate duties, as may be required from time to time. To complete the staff induction programme and relevant mandatory training specified within agreed timescales and proactively contribute to team meetings/events with groups of colleagues, young people and partner agency staff and contribute to service development. Working under the direction of the Accommodation and Support Manager, to support young people to complete the Tenant Accreditation programme relevant to the area Undertake hours as part of a rota system including evenings and weekend shifts Ensure young people comply with the conditions of their accommodation provision e.g. house rules, tenancy or licence agreement. To comply with Health and Safety requirements and to undertake health and safety checks as required

Skills

Experience in senior care or working within a care home setting is highly desirable. Strong knowledge of medical terminology and patient care practices. Ability to drive and possess a valid driving licence for transporting clients. Excellent communication skills, both verbal and written, to effectively interact with clients and their families. Empathy and patience when dealing with individuals facing physical or cognitive challenges. Familiarity with case management principles and practices is an advantage. Competence in meal preparation that meets dietary requirements for various health conditions.

Location -

Yeovil, Somerset

Hours -

37.5 hrs on a weekly rota

Salary -

13.36/hr

This role offers an opportunity to make a significant difference in the lives of those you support while working within a rewarding environment that values compassion and professionalism.

YMCA is no longer able to offer sponsorship

Job Types: Full-time, Permanent

Pay: 13.36 per hour

Benefits:

Childcare Company pension Cycle to work scheme Gym membership Health & wellbeing programme Sick pay
Language:

Fluent English (preferred)
Licence/Certification:

Driving Licence and use of a car for work purposes (preferred)
Work Location: In person

Application deadline: 28/09/2025