Job Description

: Creative Account & Content Manager

About the Role

We're looking for a driven

Account & Content Manager

to join our energetic team at

SM92

, a fast-scaling full service digital agency focussed on growth in niche markets across the UK and USA.

You'll be the vital link between our clients and creative teams - managing web projects, shaping content strategies, and building trusted relationships that drive results.

If you're confident juggling account management and content creation, love turning complex ideas into clear, compelling work, and want to grow with a forward-thinking agency, we'd love to hear from you.

Responsibilities

Own and be responsible for ensuring that all design, web and content projects are managed professionally and delivered on-time. Act as the primary point of contact for key accounts, confidently engaging with senior client stakeholders and internal teams. Collaborate with internal creative teams, web designers, and external suppliers. Translate client briefs into actionable project plans, ensuring clarity on objectives and expectations. Maintain regular updates with clients or account teams, managing expectations and approvals. Review work for consistency against brief, brand guidelines, and client feedback and coordinate internal reviews (e.g., creative and web QC) before submission. Develop and manage compelling content tailored to client requirements, including copywriting, editing, and proofreading. Plan and schedule content releases in alignment with client goals and project timelines, using project management tools (e.g., Monday.com and BrandWatch). Analyse campaign, project, and content performance data, providing clients with actionable insights and recommendations. Maintain an organised central library of client assets, ensuring easy access and efficient workflow for design and content teams. Ensure compliance with internal systems (e.g. file naming, project codes, version control).

Requirements:

To excel in this role, you will need:

Proven experience as an Account Manager, Content Manager, Senior Account Manager, or Project Manager in a digital marketing agency or similar. Strong copywriting, editing, and proofreading skills, with the ability to create compelling content tailored to client needs. Experience in managing web projects and understanding of market leading systems and techniques to interpret and communicate client requests related to front-end design and functionality. Basic understanding of marketing concepts and principles, with knowledge of digital and social marketing best practices and terminology. Confident communicator able to translate tools like Figma, WordPress, and HTML/CSS into clear, client-friendly language for senior stakeholders. Proficiency in content and project management software (e.g., HubSpot, BrandWatch, Monday.com) Demonstrated ability to manage multiple client accounts, coordinate with technical and creative teams, deliver results under tight deadlines, and maintain organised workflows. Strong organisational and time management abilities to balance account management, content planning, and project coordination. A strategic mindset with a passion for driving client success, fostering collaboration, and contributing to agency growth. Experience mentoring or guiding teams, with a commitment to developing talent and sharing knowledge in client management, content creation, and supplier coordination.

What We Offer

Competitive salary at 35,000 - 40,000 DOE. Comprehensive health insurance Performance-based bonus opportunities Equity/share options 5 days of paid sick leave Flexible working hours Pension scheme Robust training and development programs Clear career progression paths Vibrant, collaborative, and fun work environment

Job Types:

Full-time, Permanent

Pay:

35,000.00-40,000.00 per year

Job Types: Full-time, Permanent

Pay: 35,000.00-39,211.79 per year

Benefits:

Company events Company pension Cycle to work scheme Health & wellbeing programme On-site parking Private dental insurance Private medical insurance Sick pay Work from home
Schedule:

Monday to Friday
Experience:

Account management: 3 years (required) Content Management: 3 years (required) Web project management: 2 years (preferred)
Work Location: In person

Application deadline: 13/06/2025