Job Description

Company Description
Account Director
xc2xa365,000.00 per annum
Multi-site, 40 hours per week
We currently have a fantastic opportunity for an Account Director to join us and take the lead in revolutionising the food experience, known for their commitment to innovation and successfully creating exceptional workplace environments. As the Account Director you'll have the unique opportunity to shape the future of our business and redefine what world-class workplace dining and hospitality looks like. This will involve effective, innovative and hands on strategies with a retail & commercial mindset.
Benefits:

• 33 Days holiday including bank holidays, plus your birthday off
• Company car and bonuses subject to terms
• BUPA healthcare
• Pension and life insurance
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Free meals on shift
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

If you are an inspirational and enthusiastic Account Director keen to make a name for yourself within the food service industry, we would love to hear from you!

An Accounts Director overseeing multiple sites for our flagship account, the role demands excellent communication and problem-solving skills to manage and strategically align initiatives that benefit both the company and clients. Key responsibilities include managing a diverse portfolio of accounts, leading marketing campaigns, and driving sales efforts. Serving as the primary liaison, the Accounts Director builds and maintains strong client relationships, deeply understanding their business needs and market challenges.
This role also requires robust leadership to effectively delegate projects and supervise team workflow, ensuring each account is managed with precision. Furthermore, the Accounts Director provides strategic insights to executive leadership, oversees budgeting and profit tracking, and ensures the team has the resources and training necessary for success. This role is pivotal in managing multiple client accounts efficiently, fostering growth and client satisfaction.
Financial and Account Management: Oversee the financial operations within your area working with the Account Managers, including budgeting, financial reporting, and compliance with accounting standards. Manage and strategies marketing campaigns and sales initiatives, ensuring effective execution to meet and exceed business goals.
Client Relationship Management: Take full responsibility for client accounts by nurturing relationships, understanding client needs, addressing concerns, and guaranteeing client satisfaction to build loyalty and support business growth. Provide proactive, relevant recommendations that enhance trust and foster long-term loyalty.
Team Leadership and Development: Provide strategic direction and leadership to the client management service team. Motivate, guide, and empower team members with clear objectives and the resources needed for success. Focus on creating opportunities for feedback and personal development, aiming to boost morale, drive performance, and support professional growth.
Operational Excellence in Service Offerings: Ensure the delivery of exceptional food products and services that consistently meet or exceed customer expectations. Regularly review this with the Account Managers and refine the food offering to maintain competitiveness and relevance in the market.
Qualifications
Knowledge

• Microsoft office applications including SharePoint, Forms, OneDrive, Outlook etc
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams

Skills

• Detail-oriented and high level of accuracy
• Proven experience in senior Management or a similar role within Hospitality or Retail industry
• Strong leadership and people management skills, with the ability to motivate and inspire teams
• Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making

Personal Attributes

• Willingness to learn and progress
• Be honest and trustworthy
• Team player
• Respectful
• Flexible and adaptable to change
• Possess cultural awareness and sensitivity
• Demonstrates sound work ethics
• Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations

Additional Information
BaxterStorey
For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:
ALWAYS VISIONARY
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVE
We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don't meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.
The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best.
And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.