Job Description

Job Title: Account Director (US Market Focus)

Location:

London, England (Hybrid)

Department:

Client Services / Account Management

Reports to:

Senior Account Director

Travel:

Up to 25% (primarily to the US for client QBRs and tradeshows)

Salary range:

60,000 - 70,000 base plus commission

Position type:

Full-Time Permanent

About the Role

We are seeking a commercially minded and strategic Account Director to lead high-value client partnerships across the US market, with a particular focus on the sports and financial services sectors. This role combines consultative account leadership with advanced sales methodology, leveraging MEDDICC and SPIN Selling frameworks to drive predictable revenue growth, retention, and client impact.

You'll act as a trusted partner to senior stakeholders, helping them harness the power of language analytics and data-driven insights to enhance audience understanding, brand strategy, and communications performance.

This position requires a proactive, insight-led individual who thrives on developing long-term client relationships and is comfortable traveling to the US for quarterly business reviews, conferences, and tradeshows.

Key Responsibilities

Strategic Client Leadership:

Own and grow a portfolio of enterprise and agency clients within the US market, driving long-term partnerships, retention, and revenue growth.

Sector Expertise:

Bring a nuanced understanding of the sports and financial services sectors, helping clients in these industries leverage linguistic insights to improve fan engagement, customer experience, and brand communication.

Consultative Sales & Methodology

: Apply MEDDICC and SPIN Selling principles to qualify opportunities, uncover client pain points, define success metrics, and deliver tailored solutions that create measurable business outcomes.

Commercial Growth:

Identify expansion and upsell opportunities, working cross-functionally with Sales, Insights, and Product teams to design scalable, data-driven solutions.

US Market Engagement:

Represent the company at US client QBRs, tradeshows, and industry events, strengthening relationships and driving strategic visibility in key verticals.

Insight Delivery:

Work with RI's delivery team to ensure complex linguistic and data insights are translated into actionable recommendations that align with the customer's strategic objectives, such as shaping clients' customer experience strategies or informing marketing communications.

Forecasting & Reporting:

Maintain accurate revenue forecasts and account health dashboards, using data to inform decision-making and account prioritization.

Team Development:

Mentor junior team members, embedding best practices in client management, consultative selling, and structured growth methodologies.

About You

5+ years' experience in account management or client success, within SaaS, data analytics, customer experience analytics. Proven track record managing, renewing and expanding enterprise accounts using MEDDICC and SPIN Selling frameworks. Strong familiarity with the US market and cultural nuances in client engagement and communication. Industry experience or demonstrated understanding of the sports and financial services sectors. Exceptional relationship-building and stakeholder management skills across multiple business functions. Confident presenter with experience leading QBRs and representing companies at major industry events. A bachelor's degree.

What You'll Bring

Strategic mindset with the ability to connect insights to commercial growth. Passion for helping clients unlock audience understanding through language analytics. Structured, data-informed approach to client management and forecasting. Flexibility to travel to the US for client meetings and tradeshows (approx. 25%). Collaborative, proactive, and outcome-driven attitude.
Relative Insight believes in and commits to promoting equal opportunities in employment. Anyone who applies for a job with us will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We strive to provide team environments that let everyone maximise their potential in the company.

Job Type: Full-time

Pay: 60,000.00-70,000.00 per year

Benefits:

Additional leave Company pension Cycle to work scheme Sick pay Work from home
Application question(s):

Will you be able to reliably commute to London 3 days a week?
Experience:

Account management: 5 years (preferred)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in London SE1 0HS