Job Description

Head of Key Accounts - Ingram Micro Lifecycle

An exciting opportunity has arisen for a motivated and commercially driven leader to join our Lifecycle business unit. This role is pivotal in managing, growing, and retaining key customer accounts across our UK sites in Norwich and Hoddesdon. Operating in a highly competitive and complex services environment, we partner with our customers' supply chains, delivering solutions that ensure service excellence and drive innovation.

What your role as Head of Key Accounts will involve:

Leadership & Strategy:

Oversee a team of Customer Account Managers, developing a strategic approach to growth and retention across a portfolio of 30+ accounts.

Customer Advocacy:

Act as the key representative for our customers, ensuring their needs are presented internally and managed to successful outcomes.

Account Growth:

Identify opportunities, design innovative solutions, and drive business expansion across new and existing accounts.

Team Development:

Mentor and lead a high-performing team, instilling an "opportunity spotting" mindset and fostering collaboration across departments.

Expert Knowledge:

Provide solutions for complex, supply-chain services, ensuring innovation and tailored strategies for each client.

Cross-functional Collaboration:

Engage with UK Operations, IT, and Business Support teams to ensure accounts have the necessary resources to exceed customer expectations.

Voice of the Customer:

Establish strong relationships with senior stakeholders, gathering market intelligence and driving future growth strategies.

Operational Excellence:

Manage contracts, negotiations, and commercial agreements while maintaining key performance indicators for customer satisfaction and account retention.

To set you up for success, we are looking for the following skills and experience:

Extensive experience managing key accounts within supply chain services, preferably as a 3PL with mobile network, small appliance, or Pay TV operators. Strong leadership skills with a passion for driving team success and mentoring individuals. Excellent communication and presentation abilities, comfortable engaging with customers and executive teams. Proven commercial acumen, with P&L management experience. Deep understanding of forward and reverse supply chains, particularly in the Mobile and Pay TV sectors. Entrepreneurial approach to identifying new business opportunities and conceptualizing innovative solutions. Familiarity with business systems such as ISO14001/2004 and ISO9001:2000. Willingness and ability to travel as needed for business engagements.

We Are Ingram Micro

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.


Through Ingram Micro Xvantage(TM), our AI-powered digital platform, we offer what we believe to be the industry's first business-to-consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at www.ingrammicro.com.

Enabling a circular economy for technology | Ingram Micro Lifecycle

Make an application to join the team!

None of this is achievable without great people with complete customer focus. Our team is as much about our people as it is about our customers and business partners. We want leaders with a strong desire to succeed.


We offer a competitive salary, commission, and market-leading incentives, alongside clear career development opportunities. You will receive full training on the products you will be specializing in and gain access to a world-leading catalog of technology-based learning.


If this sounds like the opportunity for you, please apply by sending a copy of your most recent CV.


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