Job Description

The Account Director is responsible for managing key client relationships across the UK / EU region. This role is critical in ensuring exceptional service, strategic account growth, and long-term client partnerships as we continue to expand our presence in the region.


As a senior member of the Client Services team, you will act as a key advisor to the Chief Client Officer (CCO) and regional leadership, while also mentoring and supporting Client Services Managers as we grow out the team. The role requires a strong ability to drive revenue growth through strategic upsell and cross-sell opportunities, refine internal processes, and collaborate closely with internal creative and production teams to ensure seamless project execution.

Responsibilities

Manage key client relationships, ensuring exceptional service and strategic account growth. Provide support and mentor Client Services Managers. Act as a senior advisor to the CCO and Heads of Client Services on key accounts and client strategies. Contribute to the development and refinement of team processes, tools, and best practices.

Focus

Leading Tier 1 accounts and supporting key strategic initiatives. Driving revenue growth through upsell/cross-sell opportunities. Elevating team performance through mentorship and training.

Core Functions

Serve as the primary point of contact for Tier 1 clients, managing client satisfaction and business outcomes. Work with the CCO to identify and implement improvements in client care operations. Partner with internal teams to ensure the successful delivery of client projects.

Requirements

Proven experience as a successful relationship manager in a creative or advertising agency Excellent communication skills to a range of audiences Ability to build rapport Time management and planning skills Ability to multitask and operate in a high pace environment A positive team player able to build strong collaborative relationships Strong understanding and experience of Microsoft Office and Google workspace Experience in customer support is a plus Familiarity with real estate, architecture or luxury marketing sectors is desirable

Benefits

+ Salary: 90,000 to 110,000 dependent on experience + Bonus Scheme: based on annual company performance
+ Pension Scheme
+ Holidays: 25 Days (increases 1 day per year of service up to 29) + Bank Holidays
+ Gym membership paid for or contribution to other fitness goals
+ Cycle to Work and Tech Schemes
+ Health & Wellbeing benefits via Health Cash Plan
+ Great Learning & Development opportunities
+ Regular team events and social activities
+ Fantastic office environment in a nice location