Job Description

Job Category:

Commercial

Job Type:

Full Time

Job Location:

Bognor Regis (UK)UK (hybrid)

About Innovate Tax

Innovate Tax is a leading and multi-award-winning global tax technology business. We're extremely proud of the portfolio of automated solutions and products we've developed to help our clients - including some of the world's largest brands - manage global indirect tax. We're headquartered in the UK, with regional offices in the UAE, the US and India.



We are seeking a commercially aware, dynamic, personable, and enthusiastic Account Executive to join our growing company.



You will be required to travel regularly to the HQ in Bognor Regis, Sussex. As well as occasionally to the commercial office in Monmouth, South Wales, to work with the wider team.

The Role & Key Responsibilities

The Account Executive plays a fundamental role in Innovate Tax's growth and retention strategy. Innovate delivers professional services for large-scale tax technology transformations and system adoptions, and the Account Executive is responsible for ensuring existing clients realise maximum value from their engagement with Innovate Tax while driving sustained revenue growth.



The AE will be responsible for managing a portfolio of Innovate Tax's key client accounts, acting as the primary commercial and relationship owner. The role focuses on building trusted, long-term client relationships, driving renewals, upsell, cross-sell, and expansion opportunities, and proactively managing retention risk.



The role carries a revenue and retention target. Therefore, the ability to understand client priorities, position Innovate Tax's value effectively, and lead commercial conversations is fundamental to success.


Own and manage a portfolio of Innovate Tax accounts, acting as the primary point of contact.

Build, maintain, and strengthen relationships with senior stakeholders within client organisations.

Develop a deep understanding of each client's business objectives, tax challenges, and technology landscape.

Drive revenue growth through contract renewals, upsell, and opportunities to position our partner products.

Proactively identify and mitigate risks to maintain our high client retention percentage.

Lead all commercial discussions including pricing, contract renewals, scope changes, and negotiations.

Collaborate closely with delivery, product, and support teams to ensure a consistently high-quality client experience.

Create and maintain up-to-date account plans, including client goals, value delivered, growth opportunities, and risk areas.

Maintain accurate forecasts, pipeline reporting, and CRM records.

Represent Innovate Tax professionally and strategically in all client interactions.

Maintain regular, meaningful client engagement, including face-to-face and virtual meetings.

Focus on short-, medium-, and long-term account growth objectives agreed with the Account Manager / Commercial Director.

Ensure CRM activity and opportunity management is kept fully up to date.

3-Month Deliverables

Ownership of assigned client accounts with established relationships across key stakeholders.

Full understanding of active contracts, renewal dates, and growth opportunities.

Establish a pipeline of upsell or expansion opportunities.

Accurate account plans and CRM records in place.

Contribution to business revenue target through renewals or new account expansion.

6-Month Probationary Targets

Strong retention performance across assigned accounts.

Consistent and credible pipeline of upsell and expansion opportunities.

Demonstrable understanding of Innovate Tax's value propositions and services.

Forecast accuracy and on-target activity metrics via CRM reporting.

Closed revenue commitments (target value to be defined).

Secondary Responsibilities

By meeting the key responsibilities, you will also:


Take ownership of the quality and accuracy of CRM data for your client accounts.

Become confident in presenting Innovate Tax's services and value propositions.

Represent Innovate Tax at relevant client meetings, events, and industry forums.

Support marketing and customer advocacy initiatives such as case studies and references.

Desired Skills and Attributes

An interest in working closely with customers and building positive, long-term relationships (experience in client-facing roles or situations is helpful but not essential).

Confident and approachable, with the ability to speak comfortably with a range of people and build trust over time.

A proactive approach to understanding customer needs and identifying ways to support them.

Clear and professional communication skills, both written and verbal.

Well organised, with the ability to manage multiple customers and priorities at the same time.

Comfortable working towards targets and deadlines.

Values being a reliable and consistent point of contact for customers and a member of our close-knit team.

Requirements

A full, valid driving licence, with the ability to commute to the office when required.

Experience in a client-facing role or situations involving regular customer interaction (this could include sales, customer service, retail, hospitality, or similar).

Strong communication skills and confidence speaking with customers by phone, email, and in person.

Good organisational skills and the ability to manage time and priorities effectively.

A positive, reliable attitude and willingness to learn.

Innovate Tax Core Values

It is important that everyone at Innovate Tax embody our core values:



Respect - we respect ourselves, our colleagues, our clients, our differences - everything!



Look for the opportunity - we always aim to innovate and improve, never accepting the status quo.



Make your good better - we always strive to excel at the things we are good at and seek to improve our knowledge, expertise and ourselves.



Always deliver- we take ownership of what we do and if we say we'll do something, we'll do it!



Go above and beyond - we always make the effort to go the extra mile to impress our colleagues and our clients.



This is an outline of the role and you may be expected to undertake additional tasks not listed here in order to perform your role to the best of your ability.