Job Description

About Us

PolicyBee is a fast-growing, independent, online professional insurance broker. Our business is founded on a specific set of values, underpinned by a clear overall vision. That vision is to be the company of choice for the insurance needs of freelancers, sole traders and SMEs. We operate in a busy and constantly changing sector of the business insurance market. To stay successful, we have to take note of what's going on around us, think on our feet and make changes when necessary. So, our team has to be proactive, innovative and creative as well as confident, communicative and very organised. Ultimately, we believe insurance should be done better. But we can't do it alone - we need the right people.

That's where you come in.

About You

An account executive is a valued and essential member of the broking team. You're on the frontline, dealing with customers and insurers on a daily basis. You'll be responsible for building and maintaining the firm's book of business, while making sure our customers get the very best advice, products and service. You could be a new customer's first point of contact with us. That's a great opportunity to convey our values, build rapport and demonstrate how we're not like other brokers. Most people consider their insurance a chore. One that's fraught with confusing language and intimidating processes. Your skills and attitude will help convince them otherwise.

You'll need to be:

? A committed worker, diligent, showing initiative and having perseverance when a task is demanding.

? A positive person. You'll focus on what's good and find joy in the simple things. You'll know that, while there are lots of things you can't directly control, you can control what you choose to focus on.

? A team player, supportive, kind and warm to your fellow team mates. The team has a family feel - we're always there for each other. You'll be happy to chip in if and when other departments need help or support, too.

? Able to show an adaptable side. Maybe a team member needs your support, or you're needed to help on a task, or a customer's business and needs are unusual in nature. We'd need you to be able to adjust and respond appropriately.

? A quick learner. In this role you'll learn a lot about many different insurance products. You'll need a willingness to learn these products inside and out.

? Able to work with integrity. We'll need you to have sound judgement, be dependable, and always do what's right by the customer first.

? Able to show empathy. Even when you can't tell the customer exactly what they want to hear, a dose of care, concern, and understanding will go a long way.

? Able to ask effective questions and listen actively - it's fundamental to selling/renewing insurance. Understanding our clients' needs and presenting them with the right cover for an affordable price should be all the persuading you'll need to do.

? Able to communicate effectively. Our customers rely on clear information to understand their insurance, and we rely on it to build trust. You'll be able to explain in accurate, plain English what they need to know.

? Able to use tech and understand digital. We're an online business so you'll need to know your way around a keyboard, understand buying online and not be phased by learning new systems and processes.

We want you to love working for us, love the job you have and the people you work with.

Job Types: Full-time, Permanent

Pay: From 28,000.00 per year

Additional pay:

Performance bonus Yearly bonus
Benefits:

Additional leave Casual dress Company events Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme On-site parking Sick pay Work from home
Schedule:

Monday to Friday No weekends
Work Location: Hybrid remote in Ipswich IP10 0BJ