Job Description

Account Executive Total Parking Solutions Ltd (TPS)

Location:

Kettering

Pay:

27,000 per year

Contract:

Full-time, Permanent

Company:

Total Parking Solutions Ltd, part of the Intelli-Park Group

About Us

Total Parking Solutions Ltd (TPS) is one of the UKs leading providers of professional car park management services, supporting clients across retail, healthcare, commercial, residential and leisure sectors. As part of the Intelli-Park Group, we are committed to delivering exceptional service while driving forward the Good to Great journey across the organisation.


Our work is guided by Intelli-Parks

VISTA values

Visionary, Intentional, Synergy, Tenacity and Accountability which shape how we deliver for our clients, how we work together and how we continue to improve.


We are now seeking a proactive and well-organised

Account Executive

to join our Customer Success function in Kettering.

Job Summary

As an Account Executive, you will play a vital role supporting the Account Manager and Key Account Manager in ensuring a smooth, efficient and professional service to TPS clients. You will manage daily client queries, complete key administrative tasks, and help maintain strong long-term client relationships.


This is an excellent opportunity for someone with strong communication and administrative skills who thrives in a structured environment and enjoys working collaboratively to deliver consistent, high-quality outcomes.

Key Responsibilities

Client & Internal Support

Manage day-to-day customer enquiries, ensuring responses are accurate and delivered within agreed SLAs. Act as a first point of contact for routine client queries and administrative needs. Escalate concerns or issues to the Account Manager or Key Account Manager when required.

Administration & Service Delivery

Process and complete administrative tasks including TSQs, PIDs, cancellations, exemptions, permit requests and other duties as assigned. Maintain accurate client records and documentation across internal systems. Gather data and information relating to client accounts as directed. Support after-sales processes to help maintain and strengthen client retention.

Account Coordination

Maintain awareness of all assigned duties and demonstrate strong knowledge of TPS and Intelli-Park products and services. Provide updates on account status, upcoming tasks and queries to the Account Manager or Key Account Manager. Provide cover for Account Managers during planned leave to ensure continuity of service.

Key Requirements

Experience in an Account Executive, Customer Service or administrative support role. Strong written and verbal communication skills with the ability to build positive relationships. High level of accuracy and attention to detail. Strong organisational skills with the ability to balance competing priorities. Professional, reliable and committed to delivering a high-quality client experience. Proficient in Microsoft Office, with the ability to learn new systems quickly. Full driving licence (pool car available for work-related travel).

What Were Looking For VISTA Values in Action

Visionary

You stay informed, understand our services and anticipate client needs.

Intentional

You work with accuracy and purpose, delivering tasks to deadline.

Synergy

You collaborate effectively with colleagues across TPS and Intelli-Park.

Tenacity

You maintain focus under pressure and find solutions when challenges arise.

Accountability

You take ownership of your work and maintain high standards at all times.

Why Join Us?

Competitive salary with career progression 20 days annual leave increasing with service Hybrid working available after probationary period Bike2Work Scheme Corporate Eyecare Regular incentives and social events Modern office environment Pension scheme

Additional Information

This is an office-based role in Kettering, Monday to Friday (occasional travel may be required). Applicants must provide proof of identity and eligibility to work in the UK at interview. Personal data will be stored securely and only for as long as necessary, in accordance with our data retention policy. * We are an equal opportunities employer and welcome applicants from all backgrounds.