Job Description

Hours


Full time - 35 hours


Location


Leeds (Hybrid)


Department


Client Services


Salary


Competitive



We're looking for a motivated, organised, and people-focused Account Executive to join our Client Services team, supporting the smooth delivery of high-quality, integrated marketing campaigns for our clients.


As an Account Executive, you'll be the kind of person who enjoys building relationships, communicating clearly, and keeping projects on track. You'll play a key role in supporting Account Managers and Account Directors with the day-to-day running of client accounts helping to manage timelines, budgets, and campaign delivery to ensure everything runs efficiently and to a high standard.



This role is ideal for someone with a genuine passion for marketing and delivering excellent client experiences, whether you've recently graduated or are looking to take your first step into a strategic, fast-paced agency environment. While prior agency experience is an advantage, it's not essential. We're looking for someone who is naturally organised, proactive, and confident in their communication, with a genuine eagerness to learn how strong client relationships are built and maintained.



Key Accountabilities



Essential skills will include (but not be limited to!):

Client Relationships

Support the day-to-day management of client relationships across several accounts. Attend and contribute to client meetings, taking clear notes and ensuring all actions are followed up. Communicate professionally and promptly with clients, ensuring updates are accurate and expectations are managed. Develop a growing understanding of client businesses, objectives, and challenges.

Organisation & Planning

Support the Account Manager in maintaining accurate client roadmaps, contact reports, and meeting agendas. Coordinate tasks and timelines across internal teams, ensuring deadlines and quality standards are met.
Keep all account documentation and d folders organised and up to date. Manage smaller workstreams independently where appropriate, escalating issues when needed.

Campaign Delivery

Assist with campaign setup, delivery, and reporting across relevant channels. Support in briefing internal teams, reviewing outputs against client expectations, and maintaining delivery quality. Help track campaign performance, pulling data and insights to support reporting and optimisation discussions.

Financial Administration

Support with raising purchase orders, managing budgets, and reconciling costs. Maintain accurate billing trackers and assist in forecasting as directed by the Account Manager. Learn how to identify opportunities to improve account efficiency or add value to clients.

Team Collaboration

Work closely with internal media, creative, and strategy teams to coordinate campaign activity. Build strong working relationships across departments, ensuring information flows smoothly between teams. Be proactive in supporting the wider Client Services team with day-to-day administration and project management.

Learning & Development

Take ownership of your professional development by engaging in training and shadowing opportunities. Build knowledge of marketing channels including Paid Search, SEO, Social, PR, and Content. Develop your understanding of agency processes, project management tools, and client servicing best practices.
Experience & Skills Required


Highly organised, with the ability to manage multiple tasks and deadlines. Excellent communication and interpersonal skills, both written and verbal. Strong attention to detail and commitment to delivering high-quality work. A proactive problem solver with a willingness to learn and take initiative. Confident using Microsoft Office, Google Workspace, or similar tools. A basic understanding of digital marketing channels and performance metrics.
Why work at Jaywing?



Jaywing has a friendly and ambitious culture. We believe in thinking big, exploring new technology, using data science to inspire creativity, caring about everything that has our name behind it, and working as one team. We believe that creativity cannot exist without method and vice versa.



With clients spanning Pepsi Max, Hallmark, Gala Bingo, Walkers, Savills, and Goodyear we have a real mix and are super proud of the portfolio of 50+ brilliant brands we've amassed over the years.



Jaywing is an equal opportunities employer.