Job Description

Interview process (<2 weeks)

---------------------------------

Application:

We're looking to see how your skills and experience align with our needs.

Culture interview (30 min video call):

Our goal is to explore your motivations to join our team, learn why you'd be a great fit, and answer questions about us.

Technical interview (45 min video call):

You'll meet your manager who will evaluate skills needed to be successful in your role. Varies by role.

Sailia Sea Trial (Paid day of work):

You'll meet a few more members of the team and work on an independent project. It's challenging and fun! (200 for a full day)

Offer:

Time to celebrate (Once you've signed).

About Sailia

Sailia is the operating platform for activity businesses. We started in watersports and are expanding into

snowsports, air sports, and any activity business globally

. We're driven by our customers and are all enthusiasts or instructors ourselves.


We build the tools centres actually run on:

bookings & checkout

,

resource scheduling

(kit, staff, sites),

payments & refunds

,

customer management

(waivers, vouchers, memberships), and

reporting

for utilisation, margin, and seasonality. When we say "the OS for activity centres," we mean it.


We are

product-led

and

customer-first

. We ship and talk to customers daily, and keep the team small, high-trust, and fast. We're a central

London team; three days together in the office, two days for deep work.

How we work

+

No corporate politics.

Clear goals, direct feedback, no ego.
+

Owners, not passengers.

If something matters, you pick it up and make it happen.
+

Write decide ship.

We document decisions, then move.
+

Customer-close.

Everyone talks to customers and can demo the product. They are your co-workers.

You'll thrive here if...

+

You're very high agency.

Working in startups isn't for everyone. There is no 'regular' work day. It will be expected that you're a Swiss Army Knife and are extremely proactive.
+

You're a proactive driver.

You can talk to customers, find what's needed and solve the problem end to end. This mainly revolves around turning ambiguous problems into shipped features and measurable results. Things get pretty hard sometimes but you can always pull through to make a product that people love.
+

You're a genuine builder.

Whether it's a new feature, new sales pipeline, or a new way of working, Sailia is just a team of people who like to build stuff even if there was no payday at the end. We started as a bootstrapped project that's morphed into a well loved SaaS. If this resonates with you, you'll do well!
+

You're a grown up.

We're proudly unconventional, but one thing unites us: everyone is kind, considerate, and professional towards each other. This isn't about age or experience, it's about being low-ego, flexible, and respectful.
+

You love talking to people.

Every role is customer facing and it's the main way we get things done, your co-workers are our customers.
+

You like small teams,

high autonomy and working without any hierarchical egos.
+

You like jumping between projects

when needed and are comfortable pairing with engineers/ops/customers.
+

You value speed,

neat systems, and the satisfaction of seeing your work live next week.

This probably isn't for you if...

+

"That's not my job"

is a phrase you use.
+ You expect your manager to tell you exactly what to do.
+ You need a

formal, corporate career ladder

before you can do great work.
+ You want a role to

direct other people

more than to build and deliver outcomes.
+ You are

not

open to weird working hours.

Why join now

+

Scope:

help us take the platform from watersports into

snow, air, and global multi-site

operators. Sailia is currently going from 0.1 1 if you've always wanted to be a large part of something great, this is the place for you.
+

Impact:

a tight team where

your work moves revenue

and is in customers' hands within days.
+

Ownership:

meaningful

EMI options

and real product ownership from day one.

What you'll be doing

Own a region/segment: prospect lists, outbound, and partner referrals. Run discovery + demo. Coordinate onboarding: data import, go-live checklist, "first booking" moment. Early retention check-ins. Keep the CRM clean and report weekly pipeline & go-lives. Find events, new opportunities for inbound, partnerships with key industry leaders. Being a support hero: Handle inbound support and communicate with the team, logging bugs, highlighting important feature requests. Writing documentation - it's key that if you are writing documentation, you must have a clear understanding of client issues and be able to navigate the troubleshooting process fluently. Automating support and documentation processes. Talking to users and actioning their feedback - the platform can always be better, we want to make sure we're always building the right things!

Requirements

Be very comfortable reaching out to prospective customers. You will be laser focused on bringing on customers who match our ICP, and not spending time where you can't have an impact. Technical enough to solve problems - You need to be incredibly helpful and solve real problems without asking an engineer for help every time. No going away and asking an expert by default. Youwill be the expert.

Good at handling relationships strategically

. Helping a customer achieve their goals over time, expanding their usage and buying more and more products from us as they do so, while saying no to customers who we're not right for.

Nice to have

Experience working in the activity industry. Experience working at a startup. You've been the owner of accounts in the 2k-40k+/yr range previously.

Compensation Range: 26K - 34K