Job Description

About The Company - Who We Are

Remtek Systems Limited is a one-stop-shop supplier of disabled student allowance computer equipment and software, assistive technology training, and ergonomic working solutions. With over

50 years of experience

, Remtek remains constantly aware of customers' requirements and flexible to their varying needs.

The company's focus on disabled computer users allows them to provide exceptional service and constantly improve their offerings. All staff receive training in both assistive technology and disability awareness to better serve their customer base.

Summary of Role:

We are looking for a dynamic and results-oriented

Account Executive

to join our team. This is a newly created role, providing an exciting opportunity for a driven individual to shape and trademark it as their own, helping to elevate our company to the next level.

The successful candidate will manage key accounts, oversee the entire accounts administration process, and ensure seamless coordination between various departments. The role requires a blend of client relationship management, and strategic process management to drive business growth.

Key Responsibilities:

1. Account Handling & Client Relationship Management:

Serve as the primary point of contact for key client accounts through the Workplace portal. Maintain and foster strong relationships with clients, ensuring their needs are met. Provide after-sales support to maximise customer loyalty and satisfaction. Remain in regular contact with clients to understand and respond to their needs. Respond to complaints and resolve issues promptly to maintain the company's reputation. Negotiate agreements and maintain accurate sales records. Build and maintain long-term partnerships through networking and client engagement. Going onsite, or to events to form new partnerships or meet with existing clients.

2. Sales and Business Development:

Collaborate with the Business Development Associate (BDA) to handle administrative tasks related to marketing and client engagement. Track marketing campaigns and ensure timeframes are met in coordination with the BDA. Work with subcontractors, freelancers, and other departments to ensure communications are handled within adequate timeframes.

3. Order Management & Process Coordination:

Manage incoming workplace client orders with accuracy and efficiency. Coordinate order processing with internal departments (logistics, accounts, customer service). Ensure all orders are fulfilled in line with service level agreements (SLAs) and internal processes. Act as the point person for contractors, managing communications and workflow efficiently. Maintain compliance with company policies, industry standards, and data protection regulations.

4. Reporting and Performance Tracking:

Maintain accurate records of orders, customer interactions, and account details using our CRM System. Report on order trends, customer feedback, and upselling performance. Provide updates to the team on account management, including financial status and client engagement. Collaborate with the project manager to ensure that workplace commitments are met. Maintain and foster strong relationships with clients, ensuring their needs are met. Provide after-sales support to maximise customer loyalty and satisfaction. Remain in regular contact with clients to understand and respond to their needs. Respond to complaints and resolve issues promptly to maintain the company's reputation. Negotiate agreements and maintain accurate sales records. Build and maintain long-term partnerships through networking and client engagement. Going onsite, or to events to form new partnerships or meet with existing clients.

Qualifications:

Proven experience in accounts administration, account handling, or a similar managerial role. Familiarity with "back-office" computer systems (ERP software) and CRM systems. Strong organisational skills, attention to detail, and ability to manage multiple tasks efficiently. Excellent written and verbal communication skills. Analytical mindset with problem-solving abilities. Proficiency in MS Office Suite and familiarity with office management procedures. Utilising tools such as Microsoft Teams and PowerPoint to effectively conduct and present data internally and onsite. Ability to build and maintain strong client relationships. Experience within the assistive technology or workplace solutions sector (desirable but not essential).

Company Benefits:

28 days Annual Leave Your Birthday Off Private Health Care Career Progression Company Social Events Hybrid / Remote Working Available Overtime Availability
Job Type: Full-time

Pay: 34,000.00-36,000.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Free parking On-site parking Private medical insurance
Schedule:

Monday to Friday Overtime
Experience:

Customer relationship management: 2 years (required) Account management: 2 years (required) Sales: 2 years (required)
Licence/Certification:

Driving Licence (required)
Location:

Salford (preferred)
Willingness to travel:

50% (required)
Work Location: In person