Job Description

When you join Exclaimer you will join a global award-winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an inclusive and outcomes-driven culture.

Not heard of us? We provide world-class email signature solutions that let organizations of any size achieve brand consistency, legal compliance, and customer engagement on any device. Designed for Microsoft 365, Google Workplace, and Microsoft Exchange, our solutions are used by over 60,000 customers in 150+ countries. Some of these customers include renowned companies such as Sony, Mattel, Bank of America, NBC, the Government of Canada, the BBC, and the Academy Awards. We have over 300 employees worldwide with our primary offices based in Boston (Massachusetts), and London / Farnborough.



We're looking for a motivated and customer-focused individual to join our team and help shape the future of self-serve sales. In this role, you'll work directly with SMB customers who engage with our self-serve tools, helping them succeed while sharing insights that make our product even better. You'll be part of a collaborative team that values curiosity, creativity, and a willingness to challenge the status quo. This role is a great fit for someone who thrives in a fast-paced environment, enjoys problem-solving, and wants to make a tangible impact on both customer experience and business growth.



Whether you already have experience in SaaS sales or are looking to bring transferable skills into the tech industry, we're more interested in your ability to learn, adapt, and grow than in a "perfect" CV. If you're excited about helping customers succeed and want to play a role in scaling a self-serve sales journey, we'd love to hear from you.

Key Responsibilities

Champion adoption of self-serve sales through our product, making it easy and intuitive for customers to buy and succeed. Proactively connect with high-intent leads who interact with our self-serve tools, ensuring they feel supported and confident. Guide SMB customers by helping them navigate product queries, offering solutions, and sharing feedback on recurring issues with Product and Support teams. Identify and reduce friction in the self-serve process to improve lead conversion and overall customer experience. Contribute to the creation and refinement of self-serve content that empowers customers to get the most out of the product.

Skills, Knowledge, and Expertise

Previous experience in technology sales, ideally SaaS or software, preferably with SMB accounts Natural curiosity: Ask thorough and pointed questions to explore how processes can be optimised. Confidence: To take initiative in prosing changes and confidently challenge the status quo. Self-motivation: Dedication and drive to meet and exceed goals on a daily, weekly and monthly basis; taking initiative, ownership, and direction of your role and career. Professional verbal and written communication with strong attention to detail. Active Listening: attentive to details provided, understanding both words and context, more interested in learning than speaking. Ability to adapt: Able to effectively adapt to working with different personas and customer problems as well as working with customers in different regions. Team player: Ability to collaborate and work effectively within the team as well as across teams.

At Exclaimer, we're proud to offer a benefits package that reflects our commitment to supporting you professionally, personally, and wherever life takes you.

Alongside competitive pay, you'll have access to generous paid time off, flexible working options including our XFlex programme and a "work from anywhere" allowance - plus enhanced leave for all new parents, regardless of gender, family structure, or path to parenthood. Our wellbeing offering includes comprehensive healthcare coverage, fully funded insurance and income protection, access to 24/7 virtual care, and mental health, legal and financial support through employee assistance programmes. We help you plan for the future with contributory retirement plans and savings support, and back your day-to-day wellbeing with perks like subscriptions to Calm and Blinkist, fitness and lifestyle credits, global travel assistance and a wide range of discounts. Wherever you're based, you'll find that Exclaimer's benefits are designed to help you thrive: at work and beyond.

At Exclaimer, inclusion is more than a policy - it's part of who we are.

We're proud to be an equal opportunity employer and welcome applications from people of all backgrounds, experiences, and identities. We consider all candidates fairly and without discrimination irrespective of ethnicity, race, religion, nationality, age, gender, marital status, disability, neurodivergence, caring responsibilities, sexual orientation, or gender identity. We're building a culture where everyone feels they belong and can thrive, and we'd love for you to be part of it. If you require any reasonable adjustments or support through the application or hiring process, please email the team in confidence via Work@Exclaimer.com to let us know.