Job Description

We're excited to be recruiting a Corporate Account Handler to join our established and supportive team at One Broker, part of the growing Jensten Group.


If you have experience in Commercial Insurance and are ready to take the next step into a corporate role, this is a fantastic opportunity to grow your career with a forward-thinking, people-focused brokerage.


While Jensten has recently celebrated surpassing 1,000 employees, our Norwich office retains a warm, close-knit feel, with a team of over 70 friendly and supportive colleagues. Our Corporate division delivers tailored Commercial insurance solutions to a wide variety of clients across multiple sectors, offering plenty of variety and challenge.


You'll start in our Norwich office, and once you've completed your probation, you'll have the flexibility to move to a hybrid working model. We also offer free on-site parking, making your commute that bit easier.

Key objectives & responsibilities will include:

Provide administration support for Account Executives as and when required in obtaining new business quotations and arranging cover - checking new policy documentation for accuracy and forwarding to clients or liaising with insurers Processing mid-term adjustments and quarterly declarations Dealing with clients' day to day enquiries on a daily basis, responding promptly and managing expectations Referring to relevant Account Executives, Account Handlers and Directors over any technical queries Negotiating and inviting renewal of allocated client's policies Ensuring all Client records reflect the current risk on cover at all-time including accuracy of sums insured, perils, excesses, extensions and exclusions Attain cross sell / up-sell on policies Liaising with Claims dept over claims queries / reports Creating all invoices and relevant credit notes for New Business, Renewals, Mid-Term Adjustments etc in line with the Broking Manual Actioning meeting minutes from Account Executives, updating the system accordingly

About You

As a Corporate Account Handler, you'll bring a solid foundation of Commercial Insurance knowledge and a passion for delivering exceptional client service. Strong diary management, effective planning and organisational skills, and the ability to meet deadlines are key to success in this role. Collaboration is also essential -- you'll work closely with Account Executives, fellow Handlers, and Claims colleagues to provide seamless support across a diverse portfolio of policies.


Other skills/requirements:

Strong customer service skills gained within an insurance setting CII Qualifications, or desire to work towards these (not essential) Experience using Acturis (advantageous)

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays Auto enrolment into our excellent pension scheme (5% employer matched contribution) Flex-benefits- A range of flexible benefits to choose from, that are most important to you Group Life Assurance cover 3 months Maternity, Paternity & Adoption leave all fully paid Professional qualification study support relevant to your role and career Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc. Holiday purchase scheme- up to 5 days annually

About Us:

One Broker Group (part of the Jensten Group) services commercial and personal clients across East Anglia, with a focus on business, property, construction, manufacturing and haulage. The business has also built an impressive range of specialist schemes with national distribution, including solutions for private ambulances, community-led housing, community assets, thatched homes, charities and classic cars.


Jensten is one of the UK's leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we've built a standout business in a crowded marketplace--combining scale, expertise, and entrepreneurial spirit.


Operating through six specialist divisions--Network Broking, Regional Broking, Schemes Broking, Specialist Lines, London Market Broking, and Underwriting--we deliver tailored insurance solutions directly to clients and through a network of trusted third-party broking partners.


Thanks to a combination of strong organic growth and strategic acquisitions, Jensten is now a Top 10 Independent Broker, placing over 650 million GWP into the market. We employ more than 1,000 people across 35 locations and work with 85 entrepreneurial franchise holders across the UK.


We fill the gap between large consolidators and local brokers--offering the scale and capability to compete at the highest level, while maintaining the agility, culture, and client focus of a truly independent business.


And that's why you should join us.