Job Description

Melville Burbage (part of the Jensten Group) are pleased to be recruiting an Account Handler (Personal Lines with some SME) to join our existing team in Newbury.


This is a great opportunity for someone who wants to utilise and continue to develop their insurance knowledge as part of a successful Commercial Broker.


Both full and part time applicants will be considered.

Key objectives & responsibilities will include:

Handling a range of Personal and SME Commercial insurance policies Obtaining new business quotations and arranging cover - checking new policy documentation for accuracy and forwarding to clients or liaising with insurers Processing mid-term adjustments and quarterly declarations Dealing with clients' day to day enquiries on a daily basis, responding promptly and managing expectations Referring to relevant Account Executives/ other Account Handlers and Directors over any technical queries Negotiating and inviting renewal of allocated client's policies Ensuring all Client records reflect the current risk on cover at all-time including accuracy of sums insured, perils, excesses, extensions and exclusions Attain cross sell / up-sell on policies Liaising with Claims dept over claims queries / reports

About You

As an Account Handler you will have previous insurance knowledge and top client servicing skills. You will have strong diary management skills, be able to plan and organise effectively and work to deadlines.


Other skills/requirements:

Insurance broking experience (essential) CII Qualifications, or desire to work towards these (not essential) Experience using Acturis (not essential)

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays Auto enrolment into our excellent pension scheme (5% employer matched contribution) Flex-benefits- A range of flexible benefits to choose from, that are most important to you Group Life Assurance cover 3 months Maternity, Paternity & Adoption leave all fully paid Professional qualification study support relevant to your role and career Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc. Holiday purchase scheme- up to 5 days annually

About Us:

Melville Burbage have been providing insurance solutions for commercial and personal clients since 1960 and have earned their reputation of delivering an exceptional level of service alongside the highest levels of professionalism.


Providing intelligent insurance solutions for all kinds of commercial and private clients, they have a particular expertise within the construction, technology & life science, and social welfare sectors.


Launched in 2018 Jensten is one of the UK's largest independent broking groups. Growing organically and through strategic acquisition we now place over 600m GWP into the market via our retail insurance broking, Lloyd's and London Market broking, and specialist underwriting arms.


We fill the void in the market between a consolidator and a provincial broker. We have the scale, ambition and expertise to stand out, but the people, culture and entrepreneurial DNA to maintain our client focus. Which is why we are not just one of the leading independent broking groups, we are one of the most exciting too.