Job Description

Introduction

Welcome to Gallagher - a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it's with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

Overview

Clements Worldwide, a Gallager company, is a leading provider of international insurance solutions. With a rich history spanning over 70 years, Clements specialises in offering comprehensive insurance products tailored to meet the unique needs of expatriates, international organisations, and global businesses. Our mission is to provide peace of mind to our clients by delivering exceptional service and innovative insurance solutions that protect their assets and mitigate risks worldwide.

We are looking to recruit an Account Handler to join our growing team.

Our team thrives in a culture of teamwork, collaboration, and innovation. As an Account Handler, you will have the opportunity to work closely with a group of highly skilled and motivated professionals who are dedicated to achieving success. Our team values open communication, mutual support, and a shared commitment to delivering exceptional service to our clients.

We cultivate a positive and inclusive work environment where every contribution is valued. Our team members hail from diverse backgrounds and bring unique perspectives, fostering a rich and stimulating atmosphere for professional growth and development. We encourage innovation and creativity, and we are always receptive to new ideas and approaches that can enhance our service offerings.

As an integral part of our team, you will have the opportunity to build strong relationships with our clients within the global market. By understanding their needs and providing exceptional account servicing support, you will play a crucial role in ensuring their satisfaction and fostering long-term partnerships with our organisation.

If you are a motivated and driven professional who thrives in a fast-paced and collaborative environment, we would love to hear from you!

We are happy to consider candidates working on a remote basis, with the expectation that you can travel to our

Dublin office as required

. The successful candidate must reside in Ireland.

How you'll make an impact

Assist Account Executive with day-to-day coverage questions and contract reviews. Proactively coordinate renewal cycle to ensure all necessary steps are completed in a timely fashion. Answer client questions on applications and requested renewal information. Communicate and maintain good working relationships with markets. Assist in preparing renewal strategy documents and proposals. Prepare and/or check market submissions. Analyse quotes from carriers and negotiate terms and conditions. Responsible for the binding renewal coverage and the accuracy of programs that are bound. Process certificates, endorsements, invoices, policies, endorsements, and audits. Responsible for certificates, endorsements, audits, invoicing, and policy checking. Provide a high level of day-to-day technical support to the team. Ensure that all documentation is received on a timely basis and is accurate. Manage policy and endorsement follow up system, including maintaining reminder system. Prepare proposals and presentations to existing clients and prospective new clients. Navigate carriers' web sites to obtain endorsements, loss runs, renewal policies, and invoices. Communicate with markets for renewal policies, endorsement requests, and invoices. Assist other team members to balance workloads when needed. Provide backup for other team members during their absence. Undertake various duties as assigned.

About You

Experience within cross-class commercial products is essential. Experience managing larger corporate / multinational accounts is desirable. Holding or working towards one of the Chartered Insurance Institute Qualifications: Cert CII/Dip CII is desirable as is being educated to GCSE standard or equivalent. Worked to targets within a regulated, measurable framework and achieved SLA's. Evidence of rapport-building and experience in providing solid customer service focus with outstanding communication and social skills. Due diligence and process driven to deadlines, happy to forward plan, organise and analyse information. Highly accurate with a strong attention to detail, using initiative when assisting team members.

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