Job Description

Posting Description:
Client Service Manager (Leeds, UK)
Do you have the skills to lead and develop a high performing and dynamic team? Are you looking for the chance to build a career at a leading SME risk advisor and insurance broker?
Then we have a great opportunity for you!
Aon, are currently recruiting for a Client Service Manager to join our team in Leeds. This role is a hybrid role - office and home-based working. The Client Service Manager is responsible for co-ordinating and managing the provision of service to their clients and their teams clients, drawing upon designated service teams and specialist resources as well as leading a team of Client Service Advisors.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
The SME team provides risk solutions to businesses across a large number of sectors within the UK. Typically, clients will be in the SME sector with a variety of insurance requirements across a range of different classes.
As a Client Service Manager, your key responsibilities will include:

• Manage the service provided to clients by your team of Client Service Advisors. Ensure the highest level of service to each assigned client in line with the agreed client service tools.
• Manage your own book of clients.
• Identify and introduce Aon's products and services to meet the client's needs and understand and communicate each Client's business issues and needs to the service team and other parts of Aon.
• Build client relationships with key decision-makers.
• Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

How this opportunity is different
This is a great opportunity to work and build a career in a team with a proven track record of developing talent. Working within a business with a huge amount of innovate solutions to offer to client. You will be supported by an experienced leadership team who want to see you succeed.
Skills and experience that will lead to success

• Great knowledge of the insurance industry, with experience in client relationship management and the core lines of commercial risks.
• Strong Insurer Relationships.
• Experience handling a variety of SME clients across a variety of sectors is desirable.
• Commercial understanding of business i.e. market forces, business drivers, market dynamics, competitors and risks, etc.
• An effective communicator and presenter.

How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
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