Job Description

Description

Our purpose is to cultivate extraordinary experiences for employees, customers and clients. We have an exciting opportunity for an experienced leader to join our award-winning team.

We believe that a diverse team brings different perspectives and experiences that drive innovation and success. We actively encourage applications from people from all backgrounds, including those from under-represented groups, to strengthen our senior leadership team.

For a Strategic Leadership Briefing Pack please email sharon@ethosfarm.com

Role purpose

Accountable for providing leadership to our Account Management team, leading the co-creation and delivery of our Account Management strategy and providing expertise and support to our internal teams and clients.

Accountable for delivering internal communications and event planning, including management of our internal events calendar and awards strategy, delivering experiential events for clients and their customers, and leading the business development proposal writing and submission process.

The role includes leading, inspiring and caring for teams, managing exceptional client relationships and working collaboratively as part of the Strategic Leadership Team.

Key responsibilities

Lead and inspire our Account Management team of c.6 across Account Management, Business Development and Communications and Content Management to build a highly capable and engaged team with a great reputation. Deploy a strategic and systematic approach to promoting and delivering experiential activations and events for clients and their customers. Lead the delivery of our internal and external communication strategy to help our people feel informed, cared for and engaged and external audiences inspired. Lead the delivery of our annual calendar of activity, aligned to our strategic goals to celebrate, communicate and engage internal and external audiences. Work with functional teams to identify awards, and joint award entries with clients, that will celebrate our achievements internally and reinforce our reputation. Identify business development opportunities aligned to our strategic aims and goals to grow revenue. Support our Business Development Manager to develop and submit compliant and compelling proposals. Build and nurture a team of external associate consultants, so that they are engaged, informed, equipped and well placed to represent us when our pipeline of work needs additional support. Lead and/or partner on delivery of internal strategic projects and initiatives and provide expertise on relevant consultancy projects. Build strong relationships with our Ethos Farm Americas team to share best practise and drive consistency and efficiency where applicable. Work collaboratively as part of the Strategic Leadership Team providing support and challenge to peers to achieve the best outcomes for our people, clients and business. Enable a culture where our people are at the heart of everything we do, feel psychologically safe, have opportunity to excel and where our Company Values are demonstrated every day. Deliver all business practices safely, ethically, sustainably and in compliance with legislation. Identify areas for improvement and implement changes to improve outcomes and enhance efficiency. Identify and share learning opportunities to continuously improve our impact. Be an advocate for our brand and consistently live and demonstrate our Ethos Farm values.

Required knowledge, skills and experience

Essential:

Right to Work in UK. The scope of this role is broad and therefore experience and capability across several of these areas is required: Experience providing consultancy services. Experience in business development including the writing of proposals and ensuring compliance with RFP requirements. Experience in internal and external communications, including copywriting and communicating with front line teams and external audiences. Experience in marketing / experiential activations and events. A strategic mindset with proven experience of developing and delivering differentiated products and services. Significant experience of stakeholder management, often in complex and matrix situations. Strong project planning capability to ensure projects are delivered on time, within budget, and to the required quality. Proven capability to deliver high quality outputs. Highly organised with the ability to prioritise and meet deadlines. Highly resilient with the innate ability to navigate ambiguity. Ability to lead and inspire others and provide meaning. Demonstrated values and ways of working aligned to our Company Values and Purpose.

About Ethos Farm

We're award-winning specialists in Employee Experience and Customer Experience, providing consultancy services, learning, people solutions and innovation, data & insights globally.

We work with leading brands across sectors including aviation, retail, rail and real estate, to cultivate and nurture thriving cultures and to overcome some of their most complex challenges.

Our purpose is to cultivate extraordinary experiences for employees, customers and clients.

We take pride in the fact that we're always making a difference and adding value. This means that we go above and beyond to provide our customers, clients, and our colleagues with an exceptional experience.

Our values are:

We work together - We deliver the best for our clients, customers and each other. We deliver extraordinary service - We inspire and leave a brilliant impact. We see opportunity - We find solutions to exceed expectations. We are inclusive and kind - We value the contributions and part we all play. We have fun - We raise smiles and love what we do.
Job Types: Full-time, Permanent

Pay: 75,000.00-85,000.00 per year

Benefits:

Company pension Free parking
Ability to commute/relocate:

London W14: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Strong project planning capability to ensure projects are delivered on time, within budget, and to the required quality?
Experience:

providing consultancy services.: 2 years (preferred) Business development: 2 years (preferred)
Work Location: In person