Job Description

Description

Recently Named Winners of the Best Agency to Work for (Medium) at the UK Culture Awards

We are looking for a new Digital Marketing Account Manager, to join our award-winning Team, based in Bedford. This is a hybrid position (3 days in the office, 2 days working from home).


Receptional have been named:Employer of the Year for Luton & Bedfordshire at the SME Business Awards 2022. SBC Marketing & Services Provider of the Year 2022 Best Agency Culture (Silver Award) 2022 at the UK Agency Awards Best PPC Campaign (Large) at the 2024 UK Search Awards Our Head of Paid Media won Rising Star at the 2024 UK Search Awards

About Us:

Are you looking for a role where your colleagues are bright and engaged, the work is rewarding, and there's plenty of opportunity for progression?

Receptional are an industry leading, multi award-winning team of creative and digital marketers. Specialising within the iGaming space we work with well-known brands across the UK, Europe and North America, providing a range of services from one-off projects to multi-channel campaigns.

A major part of our success are the people that work for us. We hire diverse people with potential and enable them to flourish with training and progression. This is a company where you can build a career, we are long-term focused and reward great performance with clearly defined career progression paths.

We place culture at the centre of our business with an array of annual initiatives ranging from charity to social events. Work / life balance is of utmost importance to us. We believe in providing a supportive and collaborative environment to enable you to reach your full potential.

About the Role:

As a Digital Marketing Account Manager, you'll sit at the heart of our client partnerships, working with some of the most ambitious brands in the industry. You'll be a trusted advisor, helping our clients not just hit targets--but redefine what's possible.

This is more than just a relationship role. You'll collaborate with strategists, creatives, and technical specialists to deliver standout campaigns across SEO, paid media, content, and digital PR. We're growing fast--and we're looking for someone who's ready to grow with us.

Key Responsibilities

Build and deepen trusted relationships with key iGaming clients, acting as their main point of contact across services. Have meaningful, commercially focused conversations that uncover opportunities and strengthen stakeholder trust. Deliver seamless, on-brief, on-budget campaigns through expert project management and cross-functional collaboration. Take ownership of Statements of Work (SOWs), managing delivery timelines, risks, and internal expectations with precision. Champion our clients' businesses internally--so we're always aligned with their commercial goals and one step ahead of their challenges.


Implement bespoke account development plans that ensure long-term satisfaction, retention, and growth with the support of your Account Director. Identify upsell, cross-sell, and referral opportunities that add real value, and work with the leadership team to bring them to life. Lead strategy sessions, key account plans, and performance reviews--positioning Receptional as the agency that truly "gets it."


Immerse yourself in our clients' worlds: their goals, pain points, brand personality, and industry landscape. Use this knowledge to steer campaigns, shape service delivery, and unlock smarter, sharper opportunities. Share key insights across internal teams, ensuring everyone is informed, aligned, and pushing in the same direction.


Work hand-in-hand with our SEO, paid, content and PR teams to deliver high-impact, integrated campaigns. Partner with marketing to connect clients to Receptional-led value-adds--events, thought leadership, insight reports and more. Facilitate and drive internal planning sessions, helping teams prioritise opportunities and flag risks proactively. Ensure meetings, reporting, and updates flow efficiently, internally and externally.


Take the lead in onboarding new clients alongside the Account Director and service leads. Set the tone from day one--aligning expectations, defining deliverables, and showing what best-in-class service looks like. Ensure the full onboarding admin process runs smoothly--from research and profile creation to internal kick-off and cadence planning.


Accurately forecast and track client revenue, regularly reviewing spend vs. budget and flagging any challenges early. Support Client Services in refining account processes and systems, ensuring we stay lean, agile, and performance-focused.

Client Retention:

Key accounts renewed and retained annually

Client Satisfaction:

Improvements in NPS and qualitative feedback

Revenue Growth:

Consistent growth across your portfolio

New Opportunities:

Volume and value of upsell, cross-sell, and referral leads

Strategic Impact:

Frequency and depth of meaningful client conversations

Skills Knowledge and Expertise

Passion for digital marketing--and a solid grasp of the fast-paced, competitive iGaming landscape. A confident, consultative communicator with a track record of building relationships and supporting to drive account growth. Knowledge across core digital channels--SEO, PPC, content, social, PR--and the tools that power them (e.g., GA, GSC, Ahrefs). A natural organiser and problem-solver, able to balance multiple priorities without losing sight of the details. Entrepreneurial spirit--you bring energy, ownership, and ideas to the table. You're as comfortable presenting to clients as you are coordinating across internal teams. You're collaborative, proactive, and up for a challenge. In short: you're ready to go all in

Our Values and Benefits

The Benefits You Actually Care About

We know every agency says "free fruit and beer." (We've got that too, by the way.)



But at Receptional, our benefits are built around something more meaningful: our

five core values

. These guide everything we do - from how we support each other, to how we grow as individuals and as a team.

Transparent:

We believe in honesty, clarity, and sharing the bigger picture.
Weekly all-agency meetings to keep you in the loop Company-wide quarterly business reviews A clear pay framework and role progression through our skills matrix Yearly appraisals and weekly 1-2-1s Profit-related bonuses paid twice a year, split equally across the team

Forward-Thinking:

We invest in what matters - your health, your future, and new ways of working.
Access to Mental Health first aiders 6 paid-for counselling sessions per year Annual health checks and flu jabs Enhanced maternity & paternity pay Work abroad policy Strong employer pension contributions Generous employer pension contributions, with enhanced rates for senior staff

Dynamic:

We're flexible, fast-moving and always evolving.
Hybrid working (3 days in the office, 2 days from home) 25 days' holiday, plus an extra day each year of service (up to 30 days) A modern Bedford HQ with table tennis, darts, and space to think Your Birthday off Cycle-to-work scheme Monthly rewards recognising those going above and beyond

Collaborative:

We value diverse perspectives, shared wins, and making time to connect.
Quarterly focus groups - your voice shapes how we work Whole-team away days (think axe throwing, canoeing, falconry...) Team fundraising for our charity of the year Volunteering policy with 2 paid days off a year to support causes you care about Celebrations and cultural activities

Curious:

We ask questions, try new things, and never stop learning.
A dedicated Training Academy with 40+ hours of learning a year Access to Industry events Peer mentoring, knowledge-sharing and personal development planning A culture that encourages "why?" and "what if?"

About Receptional

Founded in 1999, shortly after Google, Receptional is an award-winning agency that's remained at the forefront of digital marketing for over 20 years.

A team of 50+ creative and technical marketers, we're a dynamic, forward-thinking bunch that believes in being transparent, collaborative and curious.

We promise to deliver

Smarter Digital Thinking

for our clients, through our proprietary tools, customer insights and talented team. Together, these enable us to deliver industry-leading results at speed.


Our purpose is to create

Better People, Better Lives

. It means we:Hire people with potential and enable them to flourish; Contribute research and insights that drive industry change; and Get involved in Bedfordshire life, supporting local causes such as the King's Arms Project and Woodgreen Pets Charity.
Our approach has been recognised by

Investors in People

accreditation and a

UK Company Culture Award

.

Receptional constantly aims high and finishes higher. Our work has been frequently rewarded in recent years, resulting in us being named

Search Agency of the Year

by The Drum and

Best Integrated Search Agency

at both the UK and European Search Awards.


We work across diverse sectors and are proud to have unmatched experience in sports, gaming and financial services. Our clients include: Away Resorts, Betdaq, Bill Plant Driving School, Bright Horizons, Casumo, Kiddi Caru, Plus500 and Skilling.



We're always looking for enthusiastic people to join us across our teams:Business Development & Marketing Content Creative HR, Finance & Development Operations Outreach Paid Search & Social PR * SEO