Job Description

Account Manager

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Permanent | Full-time | Hybrid 3 days per week office based

Location : Belfast Or Bournemouth

Salary OTE 40,000

Our Mission

We help the construction industry sell more, build sustainably, and improve efficiency using world-class data, insight, and software.

The Role

Were looking for an Account Manager who can deliver an exceptional customer experience, drive adoption of our platforms, and unlock value at every stage of the customer journey.


Youll act as a trusted advisor, building relationships, supporting onboarding, and identifying ways to deepen engagement and retain clients. This is a consultative, insight-led role focused on growing loyalty and generating warm leads.


The role is primarily office-based with hybrid flexibility. Occasional field meetings may be required.

What Youll Do

Champion our customers guide, support, and inspire platform adoption Build strong relationships with key contacts and decision-makers Develop account plans that increase engagement and customer value Spot upsell opportunities and hand over qualified leads to Sales Lead onboarding, platform demos, and regular check-ins via video calls Monitor account health using usage data and customer feedback Act fast when you spot churn risk own the strategy to retain them Promote the full Hubexo product range across your portfolio Keep every customer touchpoint logged and up-to-date in Salesforce Stay sharp track product updates, customer needs, and market trends Work closely with Sales, Product, Marketing, and Finance to deliver success Share insights that help improve what we do and how we do it Be a true Hubexo ambassador proud, professional, and proactive

What Youll Bring

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Must-Haves

Proven track record managing customer relationships Experience delivering ROI and increasing product adoption Strong grasp of SaaS or subscription business models Excellent communication and presentation skills CRM experience (ideally Salesforce) Self-starter mindset you own your performance
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Nice-to-Haves

Experience in the construction sector Exposure to customer success or digital adoption strategies Understanding of data-driven sales and account growth tactics

Youll Thrive Here If You:

Care deeply about helping customers succeed Love building relationships and solving problems Work well in a fast-paced, collaborative environment * Embrace our values

Dream Big

,

Thrive Together

,

Own It

, and

Do the Right Thing