Job Description

Account Manager

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Job Req ID: 51212
Posting Date: 23 Sept 2025
Function: Sales and Commercial
Unit: Business
Location:
Riverside Tower, Belfast (N.I), United Kingdom
Salary: Competitive with benefits

Closing Date: 01/10/2025

Location: Belfast Riverside

Why this job matters

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As a key member of the team, you will act as a proactive liaison between customers and account teams, building and nurturing long-term relationships. Your role will involve meeting individual revenue targets while also contributing to broader team objectives. You'll be responsible for managing the full sales cycle, from identifying opportunities to closing contracts, ensuring customer needs are met effectively. Collaboration with internal colleagues and subject matter specialists will be essential to deliver tailored solutions and maintain high levels of customer satisfaction.

What you'll be doing

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Deliver against overall team revenue, gross profit (GP), and customer satisfaction targets Manage a small portfolio of personal customer accounts with individual revenue goals Lead customer onboarding, novations, and quotation processes Support closure programs and customer communications across the wider account team Understand customer business drivers and align appropriate solutions to meet their needs Identify and pursue new outbound sales opportunities and prospects Build and maintain strong relationships with senior and influential decision-makers Represent the business in senior-level presentations and meetings Support account managers within the team as needed Drive business growth by closing contracts, managing existing accounts, and monitoring margin Spot and act on opportunities for growth across the team's customer base Ensure accurate and timely sales forecasting through Salesforce Maintain up-to-date and accurate records of contacts and opportunities in Salesforce Contribute to and support team campaigns aimed at driving sales and business growth

The skills you'll need

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Proven Sales Success Strong Relationship Management Customer-Focused Telecoms Knowledge Product Awareness

Here are some of the great benefits we offer

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50% on target bonus BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more 25 days annual leave (not including bank holidays), increasing with service 24/7 private virtual GP appointments for UK colleagues 2 weeks carer's leave World-class training and development opportunities Option to join BT Shares Saving schemes

Our working model

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This role offers a hybrid working model, with three days in the office.


With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.


We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.


We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.


As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.


We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.