Job Description

Role Summary

To build and maintain strong, long-term relationships with Realty Law's clients. Proactively managing and reporting on the Debt Recovery process, with the support of Assistant Account Managers and an Administration Assistant, ensuring we provide the best possible service to our clients.

Duties & Responsibilities

Managing matters to the point of handover to the Residential Litigation team

Acting as the client's main point of contact, corresponding daily with them both via email and telephone to ensure cases are progressing and expectations are met on both sides.

Providing clear instructions to the administration assistants/assistant account managers

Managing complex disputes with debtors

Reporting to clients on a weekly basis regarding their caseloads and status

Managing the client/matter onboarding process, including carrying out all required checks and ensuring Letters of Engagement/terms of business are completed

Attendance at client meetings and network events

Identifying sales opportunities when they arise

Skills

Professional and pro-active approach.

Ability to prioritise tasks and achieve deadlines.

Excellent communication skills, both written and verbal.

Accurate data recording and attention to detail.

Legal qualification is not essential.

Salary

: 32,500 - 35,000 (full time) depending on experience

Job Type:

Full-time - 2 days office based in Birmingham

MUST HAVE 3 YEARS PLUS EXPERIENCE AS AN ACCOUNT MANAGER

Job Type: Full-time

Pay: 32,500.00-35,000.00 per year

Benefits:

Company pension Life insurance Private medical insurance Work from home
Ability to commute/relocate:

Birmingham B3: reliably commute or plan to relocate before starting work (required)
Experience:

Account management: 3 years (required)
Work Location: Hybrid remote in Birmingham B3