Job Description

Account Manager

Introduction

We're expanding our team, and looking to hire an experienced Account Manager to join our customer-focused people in our Brierley Hill Office. Although you will be dealing with existing clients, we pride ourselves on sales through customer service, putting the customer at the heart of what we do. Within this role you will be provide a tailored service to our clients, acquire optimal retention numbers and support growth.

40 hours a week

spent between the hours of 9am-6pm Monday to Friday

Starting Salary:

Up to 38,000 with a quarterly performance-related bonus (Average annual bonus for achieving sales targets 1500 - 7000)

How you'll make an impact

During your first few weeks, you'll be in our training academy where we'll give you all the training you need to be a huge success in your new career with Gallagher!

To help progress your career further with us, we also offer an excellent progression programme as well as fully funded professional insurance qualifications (CII).

In this role, you can expect to help a variety of small to medium size businesses find insurance policies that meet their needs such as setting up business insurance policies and capturing information, whilst guiding each customer through their individual needs.

On a day-to-day basis, you'll:

Manage a portfolio of clients focusing on retention of existing clients through providing excellent customer service Look for all opportunities to upsell or cross-sell our range of products depending on the customers needs Support existing customers and clients with any mid-term adjustments and renewals information - always keeping your customers' interests at heart Make and answer calls from clients to gather information, provide updates, and talk through any concerns or questions they may have Leave the customer happy, with a positive lasting impression and an extraordinary feeling about our products and services Balance multiple tasks at the same time, utilising a range of systems and working in a supportive, friendly, and agile team

About you

Of course, all training will be provided, and some of the items below may feel a bit alien, however, all will become clear during our in-depth training programme.

Requires

experience as an Account Handler in the Insurance Sector Desired Cert CII qualified, having worked to targets within a regulated, measurable framework and achieved SLA's. Ability to explain complex language in simple terms, either in writing and/or over the phone Attention to detail because you'll need to accurately review and assess documentation Empathy and the ability to remain calm and composed when dealing with customers Customer service skills to provide a positive experience for customers throughout Computer literate GCSEs, or equivalent including English and Maths

About Us:

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive, and people prosper. We live a culture motivated by The Gallagher Way, our set of shared values. A culture driven by our people, over 30,000 strong, serving our clients with customised solutions that will protect them and fuel their futures.



Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age, and those with caring responsibilities.



We want Gallagher to be the organisation that all our people are proud to be a part of and where everyone can call themselves one of the team. Where our culture is embracing of difference, where you can be the best and, perhaps most importantly, be yourself.



We are all different in some way. If we were all the same, and all thought the same, we would be vulnerable as a group. By welcoming and encouraging diverse opinions and backgrounds within our organisation, we will have a healthier, more innovative and ultimately more profitable business.



If this sounds like somewhere you'd like to join, we'd love to hear from you. If you require flexibility for a role you are applying for, give us a call to chat through the options.