Job Description

Hyra's Story

Hyra is boldly re-inventing the 6bn UK Plant and Equipment Hire industry. As a tech-driven aggregator or marketplace, we are providing a plug-in hire desk to customers for the first time. The result is we are giving small and medium-sized contractors the same plant and equipment capability and expertise as contractors 25 times their size.

Hyra has set out to raise the bar on customer service. Not only do we take pride in our levels of service, offer competitive prices and fast responses, we get closer to our customers, save them tons of time, and give them advice and new insights. We help them work more productively, more sustainably, and lower and control cost. The results are astounding and enable us to create unprecedented levels of loyalty when customers partner with us.

Founded in Spring 2021, we are a young company on a hugely exciting, fast-paced journey. The founding team are extremely knowledgeable and bring experience from working on some of the largest plant hire transformations in the market in the last 10 years, Net Zero projects and major infrastructure schemes.

Our ambition is to continue to innovate in our market sector, grow fast, operate in a highly ethical manner and be the most desirable and fun place to work in the industry.

Hyra Today

Hyra has been trading for 4 years. We are currently a team of 14, based in both Westerham and Broadstairs in Kent as well as operating remotely. We have 1,200 customers on our books, have taken over 5,000 orders to date and turnover more than 400k per month.

The Ambition

Hyra is set to quadruple our business turnover in the next few years, which means we need to scale everything we are doing including sales, systems, finance and technology. We are on a steep upward trajectory. To realise our ambition, we need to expand our team with immediate effect.

The Opportunity

This is a rare, career-defining opportunity to join an early-stage business and write your own future. From a development standpoint, we plan to employ a further 15+ employees within the next 3 years which offers huge potential for career growth.

SALES

Seeking an Account Manager

Seeking positive, determined and exceptional sales talent to join our Sales/Operations team. The role will focus on maintaining and growing business from our existing customer base as well as generating new business. As part of your job, you will use the Hyra CRM systems and use data and reporting to maximise business opportunities. You will work closely with both the Sales and Operations teams to deliver exceptional levels of customer service and experience delivery.

You will:

Be able to sell Hyra's 'seriously simple' hire to our clients and demonstrate our key selling points Solve customer problems, big or small Help source plant and equipment to meet clients' geographical and technical criteria Keep up to date on developments in equipment and technology Educate clients on equipment and help them choose the right kit for each job Manage on and off-hires and hire reports to increase efficiencies on-site Deal with damages and losses quickly and professionally Be great at winning new business Exceed customer expectations ensuring client retention and increased share of wallet Anticipate clients' needs making Hyra their one-stop-hire-shop Work effectively with clients, suppliers and the Hyra team Proactively spot opportunities to fix, improve and simplify our business as we grow
We will provide comprehensive product and sales training to help you achieve the above.

You are:

A people-person who is emotionally intelligent and able to build strong working relationships with your team, clients and suppliers alike

Happy when you are on the phone to customers

Detail and process-minded

Able to set and manage expectations both internally and externally

A problem-solver

Organised

Proactive

Able to remain calm and effective under pressure

A great communicator with a high level of integrity
In possession of a growth mindset

Curious and keen to learn about different types of plant and equipment

Humble, yet highly ambitious and pride yourself on being an all-rounder who loves getting stuff done Unfazed and excited by new challenges - if you haven't done something before, you'll channel your energy into figuring it out

The Next Opportunity

Once you have settled into Hyra, we hope you will continue to build your career and progress with us. There will be opportunities to either continue to advance and work on the hire desk, as outlined above, or to join the Business Development team which we are expanding at pace. If you choose to be part of the Business Development team, you will:

Be able to build and nurture relationships with clients

Network across businesses, developing relationships with anyone and everyone who influences hire decisions

Maximise client retention and increase share of wallet

Strategically develop client categories

Create and execute plans to convert lost leads

Qualifications and Requirements

We welcome applications from upbeat candidates who are good at dealing with people. You may have previously worked in sectors such as retail, customer services, sports, driving, care, telesales or construction

Experience in the plant hire sector is not essential. A desire to learn is and we will support you every step of the way with training. It is a great industry!

You need clear spoken English, because you will spend lots of time on the phone

You will live a commutable distance from our Margate/Broadstairs office located at CT10 2QQ. This role is office based and you will learn and flourish by having the team around you

At Hyra, we celebrate diversity and inclusivity. We understand that statistically, people of colour and women are less likely to apply unless they reach all the requirements stated in the job description. Therefore, we would like to encourage you to apply regardless of if you feel your experience is not an exact match

Application Process

We have a multi-stage interview process, giving you plenty of time to learn about Hyra while we get to know you. Some of the below stages may be combined depending on schedules.

Initial short telephone call Face-to-face meeting where we explain the job and you tell us about yourself We will ask you to complete some quick and simple online tests. The tests will examine how you fit into the team and assess basic numeracy and literacy. In total, the tests will take no longer than 30-40 minutes The final stage is a second face-to-face meeting which will include one of the business owners. We will ask you to prepare and present how you would approach the first 90 days in your job. We will then introduce you to some of the wider team. You will get an understanding of our culture, the people in our business and the systems we use, as well as a better handle on what it will be like to do the job day-to-day

Package and Benefits

28,000 - 30,000 per annum (plus bonus) dependant on experience. We may extend the salary bracket further if you have a proven sales background Super-quick laptop and good technology 25 days holiday per year (pro rata) Pension plan with employer contributions
Inclusion in the Company Healthcare scheme and Life Insurance scheme after six months.

Job Type: Full-time

Pay: From 28,000.00 per year

Benefits:

Company pension Cycle to work scheme Free parking Life insurance On-site parking Private medical insurance
Work Location: In person