Job Description

A bit about us....

The Sawday's group is a collection of travel brands all centred on a passion for special places to stay. Since 2017, the company has been 52% employee-owned, with the rest made up of a Charitable Trust and the founding family. We're proud to be B Corp certified and recognised by them as one of the top 5% places in the world for employees.





We are leaders in sustainable and ethical travel, and every team in our business plays a vital role in achieving our impact goals. Our Impact Report outlines our five-year strategy and annual objectives, which form the foundation of our company-wide approach. These goals drive every decision we make, and we expect all team members to contribute to their success as part of our shared mission.





This role involves working for Canopy & Stars, a collection of unique, creative places to stay in the outdoors that give you a genuine experience of a life more wild. They're also personally inspected by our team and we keep the collection small and special, accepting only 20% of those that apply.

Your role

We are looking for...

Job Title

Account Manager, full-time

Reports to

Senior Account Manager

Works with

Account Executives & Account Managers Business Development team Pricing team Guest Experience team Marketing/PR teams Finance team In-house Technical team

Responsible for

Providing strategic advice, demonstrating value and developing solid partnerships with the owners of our places to stay.

Main tasks and responsibilities

First point of contact for your accounts - connecting, building and developing successful partnerships with owners of Canopy & Stars places and ensuring they receive an outstanding experience throughout their journey with us Handling owner queries by phone and email Monitoring and managing customer feedback, assessing the quality of owners' places, as well as any risks and opportunities for improvement and development Maintaining data and records of all activities with your accounts Providing excellent strategic advice to owners on developing their business Keeping up to date with products, competitors and industry news Reporting on performance of your accounts to the Senior Account Manager Identifying opportunities to improve processes and performance Contributing to owner-specific strategies and projects Responding to Marketing's requests, providing info for campaigns/PR and contributing content for B2B marketing & owner newsletters Keeping abreast of industry news and trends to ensure a high level of expertise Spotting and sharing insights to improve the service we provide Sustainability & Ethics Guardianship: We are leaders in sustainable and ethical travel, and every team in our business plays a vital role in achieving our impact goals. Our Impact Report outlines our five-year strategy and annual objectives, which form the foundation of our company-wide approach. In this role, you'll be responsible for considering these goals with every decision we make as a business, whilst supporting initiatives which contribute to the success of our shared mission.

Skills and experience

Necessary:

Customer relationship experience Honed people skills - able to build effective working relationships with colleagues and our owners Excellent communication skills Conflict resolution - experience of dealing with challenging situations and seeking resolutions Good negotiation skills Good attention to detail with excellent numeracy, verbal and written English Good computer literacy (MS Office) An organised multi-tasker who is able to prioritise workload, use initiative and spin lots of plates Problem solver - ability and confidence to work through issues and provide solutions Identifying opportunities, planning and executing campaigns and projects

Desirable:

Experience working in a small business environment Performance management - ability to find facts, analyse and use the figures to best help our owners and build on the relationships

Knowledge and qualifications

Necessary:

Driving licence, or access to a vehicle to facilitate site visits Experience in an account manager, relationship manager or customer-facing role

Desirable:

Travel brand (or niche brand) experience Knowledge of Salesforce, or a Customer Relationship Management system Experience working with a website Content Management System Languages, in particular French

Hours, salary & benefits

An annual salary of up to 28k depending on experience 26 days holiday per year, plus bank holidays Full-time, 37.5 hours/5 days per week Flexi time and hybrid working, with the option to work up to 40%/2 days per week from home as well as the office (needs to be commutable from Bristol) Company pension scheme with enhanced employer contributions at 4%, and an optional salary sacrifice scheme. An employee-owned company: after your introductory period, you will be eligible to a share of any dividends A special place to work: a colourful, upcycled, recycled, open plan office on Bristol's buzzing harbourside DEIBA Team: a team focused on diversity & inclusion efforts for our employees and customers 290 per year towards staying in one of our special places 20% employee discount and 10% family & friends discount on UK based Canopy & Stars breaks, 15% discount on EU based breaks 15% employee discount and 8% family & friends discount on Paws & Stay breaks in the UK Enhanced maternity and paternity pay A volunteering day per year 15 wellbeing hours per year A 'Climate Journey Day' policy, which gives you the opportunity to earn up to two paid days per year to travel to and from a holiday destination using low-carbon transport Social and wellbeing events held throughout the year

Closing Date and Applications

Applicants need to be within commutable distance of Bristol Closing date for applications: Friday 3rd October

Our Behaviours and Values

How we work is just as important as the success we achieve at Sawday's. During your time with us, you will be expected to treasure, protect, and embody our behaviours and values every day.

We celebrate quirkiness and difference

We dance to the beat of our own drum



We encourage curiosity and creativity



We champion individuality and the 'special'

We follow head and heart

We are solidly commercial while flexible and 'human'



We are empathetic, generous and supportive



We make ethical, holistic, long-term decisions

We do important things brilliantly

We use business as a force for social, environmental and economic good



We are committed to our craft and deliver with ambition and purpose



We relish our role in sustaining a happy, healthy world

We bring positive energy

We foster a genuine spirit of togetherness and family



We take pleasure in empowering and delighting others



We are driven to learn, grow, connect and contribute

Finally

We place a strong emphasis on ethics, people and the environment and it is important to us that you understand, strongly identify with, and are able to develop the company ethos.

We are proud to be an equal opportunity employer and an inclusive company, where diverse backgrounds and perspectives are valued and where everyone can bring their full, authentic selves to work.

As a Disability Confident Employer, we offer a guaranteed interview to any disabled candidate who meets all the 'Necessary' skills listed above and is a commutable distance from the office.





If you need any further assistance with your application, or require the application form in a different format, please email Charlotte on charlotte@sawdays.co.uk or call 0117 204 7828.