Job Description

This is a fantastic opportunity to join one of our client communications teams and deliver high calibre, multi-channel communications solutions for our blue-chip client base. This can include annual reports and reviews, sustainability reports, investor relations and employee communications, online reporting centres and wider website content and communications initiatives. We feel this role will deliver a successful career; it isn\xe2\x80\x99t just a job. Attracting and retaining the right people for our team is an absolute priority for us and we take their career development seriously from day one. You will have access to a full programme of training and plenty of autonomy to develop new skills and contribute ideas. We take every aspect of the work we deliver for clients seriously and we work to maintain the highest possible standards in everything we do for them and for the company. But as well as being passionate about our work, we are supportive, collaborative and positive, always looking to make what we do enjoyable and rewarding. By joining us you will be working on a hybrid model and have a wonderful opportunity to explore our picturesque offices in Bishops Park, Putney Bridge
Why this job?
You will be instrumental in helping clients shape their communications strategies to positively influence and impact their key stakeholder audiences.It\xe2\x80\x99s a genuine opportunity to work in a fast-moving environment across a range of channels and audiences.You will be involved in a diverse client base, providing an opportunity to learn across a range of sectors.It\xe2\x80\x99s a fantastic chance to grow and expand your responsibilities as part of a career development plan.
Overview of the role Our client communication teams are looking for a highly motivated and ambitious individual, who is looking to deliver high calibre, multi-channel communications solutions for our blue-chip client base, including annual reports and reviews, sustainability reports, investor relations and employee communications, online reporting centres, website maintenance and social media campaigns.
In the Account Management teams, you will engage with senior stakeholders and provide you with the opportunity to develop an intimate understanding of your client\xe2\x80\x99s strategy and business model as well as a deep knowledge of best practice and market trends in financial and non-financial reporting. In time you will have the opportunities and platform to develop your career within this growing and highly ambitious organisation.
The successful candidate must be comfortable communicating with clients and internal teams, have a keen eye for detail, strong communication and interpersonal skills, creative flair and want to participate in building one of the largest and most successful professional service companies of its kind.
Responsibilities: Account management

• Successfully manage the delivery of assigned mixed-media projects, taking responsibility for all deliverables
• Develop an intrinsic understanding of your clients\xe2\x80\x99 business model and strategy
• Effectively manage each project stage
• Accurately prepare all project documentation
• Demonstrate real strength in identifying and managing account and project problems independently and provide effective solutions

Client relationship management

• Proactively build strong client relationships with your day-to-day client contacts
• Always deliver exemplary client services helping to ensure we maintain the current high levels of client satisfaction and continually seek ways to exceed our clients\xe2\x80\x99 expectations

Commercial responsibility

• Work closely with your team leader to develop your commercial awareness of Black Sun\xe2\x80\x99s job costing and fee structures
• Effectively manage project budgets by implementing all Black Sun\xe2\x80\x99s quality assurance and financial processes
• Where necessary, work with your team leader to develop strategies for auditing and managing overrun costs from clients

New business and client development

• Work closely with team leaders to successfully identify new business opportunities from your existing clients, writing client proposals and effectively presenting concepts and delivery presentations
• Support the new business process by assisting with the delivery of new business proposals

Research and strategic development

• Support internal teams with Black Sun\xe2\x80\x99s research into best practice corporate communications by conducting research
• Continually drive your understanding of our clients\xe2\x80\x99 businesses, the industries they operate in, and trends in best practice corporate communications

Qualifications, experience & skills: Agency or client-side experience, ideally within marketing and communications. Excellent writing, editing, proof reading skills are essential. Strong communication and interpersonal skills are essential. Exceptional attention to detail; and Be fully conversant with Microsoft Word, Excel, and PowerPoint. Your personal qualities: Strong interpersonal and communications skills necessary to build trust and respect both externally and internally. High-quality service ethic and committed to customer service excellence. Ability to manage many urgent and often conflicting priorities. Strong \xe2\x80\x98can do\xe2\x80\x99 attitude with an innate ambition to take initiative and work by yourself as well as in a team. Flexibility and team focussed approach with a \xe2\x80\x98roll up your sleeves\xe2\x80\x99 attitude to getting the job done; and A great sense of humour and fun!
Come join Us! Black Sun Global Across the globe, there is a powerful movement demanding that business focus on purpose, sustainability, and wider value creation. It has never been more important for organisations to build and maintain trust with their key audiences. And that\xe2\x80\x99s where Black Sun come in \xe2\x80\x93 we are a partner to some of the biggest brands and businesses worldwide \xe2\x80\x93 helping them to build enduring relationships with their stakeholders and spark positive change through better engagement and inspiring communications. As our world rapidly changes, our focus remains constant. At heart we are storytellers, we define articulate and shape the value creation story, bringing it to life across different channels and communications formats. Our team is made up of over 150 talented specialists working across the UK, Europe, South Africa and Asia \xe2\x80\x93 analytical thinkers, renaissance creatives, digital mavericks and inspiring change makers! For more than twenty years, we have won many awards and recognition for our work \xe2\x80\x93 but great work doesn\xe2\x80\x99t happen by magic \xe2\x80\x93 join Black Sun and you will become part of an amazing, diverse, and inclusive community \xe2\x80\x93 a team of passionate and skilful people who will expand your horizon, energise your talents and ignite that spark of magic within you. Beyond what you would expect; a competitive salary, great benefits and hybrid working \xe2\x80\x93 we will support you in developing the skills and expertise to fast track your career. You will have the opportunity to make a difference every day, shaping the future of communications and creating positive change \xe2\x80\x93 and most importantly, to have fun along the way.
The Positive Change Group Black Sun is the founding agency at the centre of The Positive Change Group. The Positive Change Group is a truly international stakeholder advisory and engagement collective of like-minded specialist agencies with a shared ambition to help bold and visionary businesses Spark Positive Change \xe2\x80\x93 to make a deeper impact on society, shape more ethical practices, build inclusive communities and deliver more sustainable performance. The Group currently consists of four pre-eminent agencies: Black Sun Global, People-Made, Stratton Craig and GoCo. Each agency brings together deep expertise on different aspects of stakeholder advisory and engagement \xe2\x80\x93 including brand culture, strategic communications, reporting, ESG advisory, analytics and creative storytelling. Current clients within the Group include major international firms, such as AstraZeneca, Burberry, Diageo, Meta, Olam, Virgin Atlantic and Vodafone. With headquarters in London, Singapore, and offices worldwide, the group is transforming the way companies engage with their customers, employees, investors, and communities worldwide. As business increasingly recognises that long-term success is dependent on the support and advocacy of their stakeholders \xe2\x80\x93 the Positive Change Group is helping their clients to inspire trust, build more positive relations and create sustainable value for the people that matter most to them.
Reporting Relationships Reporting to: Account Director
Work closely with: Creative and Production teams, as well as Digital, Research & Strategy and Finance teams. Interview process Phone screening with talent acquisition manager
1st Interview (teams) with hiring manager
2nd interview (f2f) with hiring director and hiring manager (and CEO tbc) Benefits
In addition to a competitive salary based on skills and experience, as an employee at Black Sun, you will have access to a range of great benefits and perks, including: 25 days holiday per year with \xe2\x80\x98bonus\xe2\x80\x99 days for long service
Bonus scheme
Personal development opportunities
Group life assurance
Group personal pension plan
Employee assistance programme
Hybrid working governed by three fundamental principles: Colleague, Client, and Culture. This means that however you decide to deliver work, you should protect all these 3 C\xe2\x80\x99s. After a period of onboarding, employees can work from home, office and, where applicable, on-site with clients. The number of days is dependent on teams, role, time of year and deliverables.
Here at Black Sun we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We foster a business culture where ideas and decisions from all people help us grow, innovate, create the best work and be relevant in a rapidly changing world