Job Description

Business: emap Brand: Property Week Base Location: Croydon, London Employment Type: Full-time, Permanent, Hybrid Salary: up to 30,000 + 20% Bonus

About the Company and the Brand:

Trading as emap for its B2B division, Metropolis International is a fast-growing business, privately owned Media Group with over 50m of annual revenue, structured in two divisions - consumer media, and business-to-business media. In both parts of the business, we run print magazines, digital content and both face-to-face and virtual awards, conferences, and other events. Metropolis is actively looking at acquiring more media businesses. We employ over 480 people in offices in Croydon, Fleet Street, London and Dublin.

Property Week

is the leading news magazine in the commercial and residential property market. Packed with news, features, opinion and analysis,?Property Week?keeps readers fully briefed on all the latest information from the industry, including major property deals, development opportunities and investment prospects.

Overall Purpose of the Role:

We are seeking a highly motivated and customer-centric Account Manager to join our Corporate Subscription team. This is a great opportunity for someone who loves building long-term relationships and seeing their clients succeed.
This critical role is responsible for ensuring the successful retention and growth of our corporate client base. The ideal candidate will be dedicated to building strong, lasting relationships, maximising client satisfaction, and driving recurring revenue through proactive account management, strategic upselling, and exceptional customer experience.

Key Responsibilities:

Proactively manage the entire renewal lifecycle for a designated portfolio of corporate subscription accounts. Track key renewal dates and engage with clients well in advance to ensure timely and seamless contract extensions. Negotiate renewal terms, pricing, and contract agreements to achieve and exceed renewal rate targets. Facilitate a smooth and effective onboarding process for new and renewing corporate clients, ensuring they quickly understand and adopt the full value of their subscription. Provide initial training and resource guidance to client teams, setting them up for success from day one. Serve as the primary point of contact for assigned corporate accounts, fostering strong, long-term relationships based on trust and mutual benefit. Regularly engage with clients to understand their evolving needs, challenges, and strategic objectives. Conduct periodic business reviews to demonstrate the ongoing value and return on investment (ROI) derived from their subscription. Act as a client advocate, ensuring a positive and consistent experience throughout the subscription journey. Proactively identify and address any client concerns or issues, collaborating with internal teams (e.g., support, product) to find swift resolutions. Monitor client health and satisfaction metrics to prevent churn and foster loyalty. Identify opportunities to upsell clients to higher-tier subscriptions or cross-sell additional products and services that align with their needs. Present compelling business cases for expanded solutions, demonstrating clear value propositions. Systematically collect, analyse, and report on client feedback, insights, and market trends. Provide valuable input to product development, marketing, and sales teams to inform strategic decisions and improve offerings. Maintain accurate records of client interactions, renewal forecasts, and revenue projections within the CRM system.

Skills and Experience:

Proven experience in Account Management, preferably within a corporate subscription, SaaS, or B2B sales environment. Demonstrable track record of achieving and exceeding renewal and growth targets. Exceptional communication, interpersonal, and presentation skills, with the ability to build rapport at all levels of client organisations. Strong negotiation and persuasion abilities. A proactive and problem-solving mindset with a keen focus on customer satisfaction. Excellent organisational skills and attention to detail, capable of managing multiple accounts simultaneously. Proficiency in CRM software (e.g. Hubspot) and reporting tools. Ability to analyse data and extract actionable insights to drive client value. Understanding of the publishing, SAAS, or data services industry (desirable).

Core Competencies:

Excellent communication and interpersonal skills Self-motivated Entrepreneurial and curious Proactive approach to personal development High integrity with a strong work ethic

Personal Attributes:

Driven and Motivated Able to work on own initiative Demonstrates a proactive and enthusiastic approach to their work High level of personal Integrity Great Communicator Committed to self-development and success

What we offer

Learning & Development:

At emap, we believe that employee learning and development are the key drivers of our success. To ensure continuous growth and meet the ever-changing demands of the workplace, we provide an environment that fosters continuous development for our employees.

Our employees are encouraged to identify their areas of personal and professional development aligned with our strategic areas, including management development, health, safety & wellbeing, sales, events management, marketing strategy, editorial, and information technology. We have a structured framework designed to help equip our employees with the necessary knowledge, skills, and behaviours to excel in their job roles, contributing to achieving our organizational objectives.

To support our employees' career development, we have designed specialized programs, as well as other stand-alone role-specific and generic courses, under the emap academy

.

Benefits:

emap is part of Metropolis Group. Together we are committed to providing a happy and healthy place to work, so we offer fantastic benefits and perks to our employees.

25 days of annual leave, with the option to buy or sell additional days. Pro-rata for part-time employees. One additional day of leave per year- Celebration Day Health plan Life assurance Private virtual GP access Seasonal flu jabs available at the office Continuous learning & development opportunities In-house Excellence Awards and other innovation projects Cycle-to-work scheme Discounted gym memberships Retail discount vouchers Rail season ticket loans Pension scheme One paid volunteer day per year Annual Summer & Winter Celebrations Work from home during August Income protection and more

Privacy:

Metropolis Group respects the privacy of every person for whom we have personal data. We comply with data protection legislation such as the Data Protection Act 1998 and the General Data Protection Regulation which regulates the processing of data and ensures that your data is processed fairly and lawfully, is kept secure and only that data necessary for any processing is kept. You can see our privacy policy at www.metropolis.co.uk/privacy.

Diversity and Inclusion:

We are an equal opportunity employer and value diversity and inclusion. All applicants will be considered for employment without attention to race, age, religion or belief, pregnancy and maternity, marriage and civil partnership, sex, sexual orientation, gender identity, national origin, or disability status.

How to apply:

Please submit your CV and covering letter. Due to the volume of applications, we receive, we are unable to give individual feedback at the application stage, however if you are successfully shortlisted you will be contacted within 10 working days of your application.

Job Types: Full-time, Permanent

Pay: Up to 30,000.00 per year

Benefits:

Additional leave Cycle to work scheme Free flu jabs Health & wellbeing programme Life insurance On-site parking Referral programme Sick pay
Ability to commute/relocate:

Croydon CR0: reliably commute or plan to relocate before starting work (required)
Application question(s):

What experience do you have with subscription sales or renewals? What attracted you to apply for this role?
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Croydon CR0