Account Manager / Customer Service Advisor

Royal Tunbridge Wells, ENG, GB, United Kingdom

Job Description

Easybook Training is the UK's leading Health & Safety booking agency for training courses. We partner with hundreds of training centres Nationwide and offer thousands of courses nationwide for our customers to choose from.

We are looking for a Customer Service Advisor to provide front line telephone and email support to new and existing customers. You will need to be quick thinking, proactive individual to join our friendly, fast-paced team here in central Tunbridge Wells (2 minute walk from train station). The role is office-based, Monday-Friday, 8.30am - 5.00pm. After a successful probation period the chosen candidate will be included in our team target and commission structure.

No previous Construction or Training industry experience is required as we will provide a full training programme on our bespoke CRM system. However the successful candidate must hold strong communication skills and minimum 1 year experience in a similar telephone based customer service role.

Responsibilities and Duties



Providing exceptional customer service via telephone

Speaking with new and existing customers to locate their appropriate training course

Liaising with our current training providers & assisting in getting new partners on board

Handling customer cancellations and transfers over the phone with follow up emails

Taking card payments over the phone

Contacting customers to renew their training

Assisting with updating courses and venues on our website

Qualifications and Skills



We are looking for applicants who have held a customer service-based role for a minimum of 12 months. Anyone applying must also have the following attributes:

Professional & confident telephone manner

Excellent communication skills with the ability of building rapport with key accounts

Experience with Microsoft Outlook, Word and Excel

Attention to detail

Confident approach to new challenges

Motivated to achieve positive results & team targets

An open, enthusiastic and positive approach

Basic Salary : 28'000 Plus Monthly Commission

Job Types: Full-time, Permanent

Pay: 28,000.00-32,000.00 per year

Additional pay:

Bonus scheme Commission pay Performance bonus
Benefits:

Company events Company pension On-site parking
Schedule:

Monday to Friday
Experience:

Customer service: 3 years (required) Telephony: 3 years (required)
Work Location: In person

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Job Detail

  • Job Id
    JD3172290
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Contract
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Royal Tunbridge Wells, ENG, GB, United Kingdom
  • Education
    Not mentioned