Job Description

We are always looking for energetic, open-minded, customer-friendly people to join our team. If you have any of these qualities and think you can add something sweet to our growing team, we'd be happy to hear from you.



Account Manager / Customer Service Executive

Job Title:

Account Manager / Customer Service Executive

Location:

BR5 (Predominantly Office-Based)

Hours:

Full-Time, 40 Hours per Week

About Us

Mango Couriers is a fast-growing logistics provider offering UK overnight, international, and same-day delivery services. We pride ourselves on delivering

bespoke solutions

tailored to our clients' needs, combining excellent customer service with reliable logistics expertise.

Role Overview

We are seeking a motivated

Account Manager / Customer Service Executive

with a strong background in logistics. This role is key to maintaining and growing client relationships, managing bookings, and ensuring smooth delivery operations. The successful candidate will be highly customer-focused, confident, and detail-oriented.

Key Responsibilities

Act as the main point of contact for assigned customer accounts, building and maintaining strong relationships. Handle day-to-day customer queries and provide service updates in a timely, professional manner. Manage and process bookings for overnight, international, and same-day deliveries. Liaise with operations, warehouse staff, and drivers to ensure smooth execution of services. Provide accurate documentation and tracking for shipments. Proactively resolve service issues and escalate when necessary. Identify opportunities to upsell services and grow existing accounts. Support warehouse/same-day operations when required.

Essential Skills & Experience

Proven

customer service experience

with a solid

background in logistics

. Strong understanding of

overnight, international, and same-day bookings

. Excellent communication and interpersonal skills (both written and verbal). Highly organised with strong attention to detail. Confident, persuasive, and able to handle customer-facing interactions. Proficient in Microsoft Office (Word, Excel, Outlook) and logistics booking systems. Flexible- May include some weekend and OOH

Desirable

Background in warehouse or same-day courier operations. Experience supporting sales teams or account growth within logistics.

What We Offer

Competitive salary (dependent on experience). Full-time role, 40 hours per week. Opportunity to grow with a fast-developing logistics and warehouse solutions company. Supportive team environment with career progression potential.

To apply, send your CV to

careers@mangologisticsgroup.co.uk