Job Description

Account Manager (Drainage and Plumbing Industry)

(Work location: Sunbury-on-Thames)

Reports to: Head of Sales

Contract: Full-time

Responsible for: Carrying out site surveys, client meetings, and developing and maintaining long-term client relationships.

Job Summary

The Account Manager will work closely with all areas of the business to provide excellent customer service and bespoke drainage and plumbing solutions. This role involves managing client relationships, preparing quotations and reports, and identifying opportunities for business growth.

Principal Responsibilities/Duties:

1. Site Surveys and Client Meetings

Carry out site surveys and client meetings to understand client requirements.

Develop and maintain long-term relationships with the client base.

2. Quotation and Report Preparation

Compile quotations and reports, and submit to clients.

Ensure quotations meet client requirements and company standards.

3. Client Communication

Communicate client's requirements to relevant parties within the business.

Follow up on client requests and ensure their needs are met.

4. Business Development

Identify opportunities to grow business with existing clients.

Explore avenues to attract new clients and expand the client base.

5. Account Management

Manage an existing portfolio of clients.

Provide support to ensure longevity of partnerships.

6. Additional Duties

Perform other duties as required to support the sales and operational teams.

Experience, Knowledge & Capabilities

Communication Skills: Excellent communication skills, both written and oral.

Client Management: Experience in managing client relationships effectively.

Microsoft Office Proficiency: Competent in MS Word, MS Excel, and MS PowerPoint.

Time Management: Ability to prioritize and meet tight deadlines.

Self-Motivation: Self-motivated with a positive can-do attitude.

Driving License: A valid driving license is required.

Additional Attributes

Achievement Motivation: Drive and energy to produce excellent results and continuously improve processes.

Dependability: Reliable and responsible in fulfilling job duties.

Positive Attitude: Maintains a positive approach to tasks and challenges.

Organizational Skills: Ability to manage time effectively and prioritize tasks.

Initiative: Willing to take proactive steps to improve processes and support the team.

Travel

Regular travel to client sites will be required as part of the role to support sales and operational activities.

Job Types: Full-time, Permanent

Pay: Up to 60,000.00 per year

Experience:

Drainage: 1 year (required) Plumbing: 1 year (required)
Licence/Certification:

Driving Licence (required)
Willingness to travel:

50% (preferred)
Work Location: In person