Job Description

For Excellence and Inspired Solutions? Think Orchard.

At Orchard, we pride ourselves on building trusted, long-term partnerships with our clients. We take the time to understand their goals, challenges, and audiences - so we can deliver creative solutions that truly make an impact. Joining our team means becoming part of a culture that values client excellence, where every project is approached with care, collaboration, and a commitment to exceeding expectations.

Overview of role

The Account Manager is a client-facing role focused on business growth, client relationships, and new business opportunities for Orchard's Events & Experiences team. You will play a key role in driving commercial success, leading client engagement, shaping proposals, and supporting a strong new business pipeline.

At Orchard, we're committed to creating an inclusive environment for all. We believe that talent and potential aren't defined by academic qualifications - that's why a degree is not required for this role. We recruit and develop our people based on merit and their passion; therefore, we welcome applications from individuals of all backgrounds and experiences.

Key Responsibilities

Act as main point of contact for selected clients, building strong trusted relationships. Identify and grow accounts through upselling and cross-selling Orchard's services. Lead proactive client conversations to position Orchard as a strategic partner. Develop and maintain clear account plans aligned to client objectives. Key Responsibilities Act as main point of contact for selected clients, building strong trusted relationships. Identify and grow accounts through upselling and cross-selling Orchard's services. Lead proactive client conversations to position Orchard as a strategic partner. Develop and maintain clear account plans aligned to client objectives. Proactively identify new business opportunities across sectors and contribute to a healthy pipeline. Lead and support proposals, tenders, and pitch presentations, ensuring Orchard's capabilities are showcased with clarity and impact. Collaborate with HoTs and Directors on pitch strategy and presentation delivery. Write compelling proposals and case studies, working with creative and technical teams to bring ideas to life. Scope and cost proposals with the team to ensure profitability. Track budgets and project performance with the Project Manager, ensuring financial targets are met. Understand client contracts and ensure terms are adhered to, including payment schedules. Translate client briefs into actionable plans and ensure KPIs are met. Represent Orchard at industry events to build profile and pipeline.

Skills & Experience

Proven experience in account management, business development, or client services in events, sponsorships or marketing. Confident in leading client meetings, pitches, and negotiations. Strong commercial acumen with costing and pricing experience. Excellent communication, negotiation, and presentation skills. Organised and able to manage multiple opportunities simultaneously. Creative and strategic thinker with a solutions-focused approach.

Attributes

Entrepreneurial, ambitious, and commercially driven. Strong relationship-builder with a client-first mindset. Confident under pressure and deadline driven. Collaborative, bringing teams together to create winning solutions.

What We Value

Creativity, curiosity, and a collaborative spirit. A proactive approach to problem-solving and innovation. A commitment to inclusivity and accessibility in both creative output and team culture.

Our benefits package

Our people are what makes us so special. That's why we offer a generous benefits package to all who are part of our team. Here's an example of the benefits that are available:

Flexible and remote working opportunities 10 - 4 core hours 25 days annual leave, increasing to 30 in line with Length of Service Bonus day off for your birthday and at Christmas Monthly wellbeing hours A generous training budget Private medical cover, including Dental and Optical cover Enhanced Compassionate Leave Enhanced Maternity, Paternity & Adoption Leave Enhanced Sick Pay Summer Friday's Monthly Breakfast Club and Quarterly Team Socials x4 Annual Employer Supported Volunteering Days Cycle to work scheme 8% pension (that's 4% matched from you and us)
Job Types: Full-time, Permanent

Pay: 30,000.00-35,000.00 per year

Benefits:

Company pension On-site parking Work from home
Work Location: Hybrid remote in Cardiff CF10