Job Description

Location


London, UK, Berlin, Germany
Employment Type


Full time
Department


Categories & Expansion
Account Management

Join the Future of Commerce with Whatnot!

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We're re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we're inspired by innovation and anchored in our values. With hubs in the US, UK, Germany, Ireland, and Poland, we're building the future of online marketplaces -together.


From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.


And we're just getting started! As one of the fastest growing marketplaces, we're looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.

Role

Our Account Management team is responsible for driving business growth and fostering deep relationships with our sellers on Whatnot. This role will involve collaborating with some of the most influential and exciting partners in the ecosystem, where you'll be building near and long term strategies to drive growth and innovation for sellers and partners. We are seeking an experienced account management leader who is a self-starter, thrives in ambiguity, and is passionate about sellers, people, and shaping the future of e-commerce.

Develop and nurture strong seller relationships to support the business through a consultative approach. Deeply understand sellers' business, seller growth opportunities, seller marketing, and exec-level coaching needed to help Whatnot sellers achieve high growth goals. Grow seller business through clear, data-driven POVs, and recommendations that align with overall business and company goals Manage a targeted book of business and develop a strategy for both short and long-term sustained success. Drive in-quarter business growth and product adoption. Partner with cross-functional teams across the organization to share insights and learnings from our sellers. Advocate for our sellers and their needs, clearly articulating business and revenue impact and needs to unlock growth. Perform project management on initiatives across a variety of cross-functional team stakeholders and drive projects to successful outcomes.

Team members in this role are required to be within commuting distance of our London, UK or Berlin, Germany hubs.

You

Curious about who thrives at Whatnot? We've found that embodying a low ego, growth mindset, and high-impact drive goes a long way here.

You have 5+ years of experience working in sales and/or account management function, specifically working with top business partners streamers, and/or creators Fluent in French & English (written & spoken) with deep understanding of French cultural and community dynamics Past experience growing and scaling Account Management teams within an organization. Specific knowledge of Salesforce, AirTable, Sigma, and other tools to expertly manage your accounts Strong project management, organization, and stakeholder engagement skills, including multitasking to lead and execute multiple projects in parallel Experience in planning and leading strategic initiatives in close partnership with cross-functional teams and drive execution Exceptional interpersonal skills and ability to work effectively with internal and external stakeholders, building strong functional relationships based on trust and respect

Nice to Have

Be a Whatnot seller or entrepreneur yourself Passion for creator communities and/or existing Whatnot product categories (specifically fashion, toys, collectibles or TCG) Experience buying and selling in online marketplaces

Benefits

Generous Holiday and Time off Policy Health Insurance options including Medical, Dental, Vision Work From Home Support + Home office setup allowance
+ Monthly allowance for cell phone and internet
Care benefits + Monthly allowance for wellness
+ Annual allowance towards Childcare
+ Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; Pension plans internationally Monthly allowance to dogfood the app + All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
Parental Leave + 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.