Job Description

Are you a highly organised and proactive professional looking to make your mark in the world of account management? We're in search of a dynamic Account Manager to join our team at Inspired Thinking Group (ITG), where you'll work on the exciting retail client account, Dreams. This role is central to our client delivery, blending project management, production coordination, and client servicing.



As an Account Manager, you'll serve as the day-to-day contact for our esteemed clients and suppliers, managing marketing and in-store campaign projects from initial briefing through to final delivery. You will be responsible for ensuring quality execution, cost efficiency, and seamless communication between all stakeholders, driving success and fostering positive client relationships.

Key Responsibilities

Take full ownership of multiple marketing projects, ensuring all deadlines and deliverables are met efficiently. Act as the main contact for clients, receive briefs directly, and translate requirements into actionable tasks for suppliers and internal teams. Brief suppliers, request quotes, conduct detailed cost comparisons, and allocate work based on suitability, cost, and timelines. Schedule artwork time with our in-house studio, manage approval processes with the client, and ensure timely sign-off. Place orders, oversee production, conduct pack and quality control checks at supplier locations, and prepare pack manifests. Coordinate with delivery partners, ensure accurate labelling, manage deliveries, and provide Proof of Delivery (PODs) to the client. Schedule digital screen content across store and head office locations. Provide excellent support for store queries via our helpdesk, ensuring accurate and timely responses. Monitor stock levels, generate usage reports, and manage reordering where required. Maintain accurate status of all projects on the Work-In-Progress board and ensure the store database is current. Raise supplier Purchase Orders, invoice the client, and submit supplier performance reviews. Process daily store orders ensuring timely dispatch and communication.

Requirements

Exceptional attention to detail with the ability to manage multiple projects simultaneously under tight deadlines. Strong skills in Excel including VLOOKUPs, pivot tables, and data analysis for reporting. Comfortable and confident in communicating with clients, managing expectations, and building trusted relationships. A collaborative approach with the ability to work independently and as part of a wider team. Clear and concise communication, both written and verbal, with clients, suppliers, and internal teams. Adept at troubleshooting issues and providing quick, effective resolutions. Prior experience in an agency or client-side marketing/production role, ideally within retail, is desirable.

Benefits

Work's a treat!

On top of a competitive salary, you can expect a whole load of perks:

25 days' holiday + bank holidays

- we understand the importance of you getting some down time.

Annual Wellbeing Day -

enjoy an additional day on us to look after your physical and mental wellbeing.

Pension Scheme -

helping you save towards your retirement home in the sun!

Corporate Medical Cash Plan -

claim back the cost of your medical treatments.

Smart Working Options -

spend up to 40% of your working week from home.

So many savings

- through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.

Employee Assistance Programme

- our people are at the heart of everything we do, so if you're happy, we're happy.

Cycle to Work Scheme

- save on the cost of biking to work.

Monthly Employee Awards

- Employee of the Month programme with 250 bonus

Raising money for charity

including a paid Volunteer Day

- we're all about giving back... and having lots of fun in the process!

Referral scheme

- know the perfect person to join the team? You could bag 1,500 for a putting a good word in.

Wellbeing Programme -

giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.

Enhanced Family Friendly Leave -

support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.



We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.



At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together.



ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.

What next?

If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.


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