Job Description

Contexte et environnement

We have a new opportunity for an Account Manager who is directly responsible for the daily servicing and relationship management of either a large blue chip/Public Sector customer or a multi customer portfolio.



This position is responsible for the execution and delivery of customer contracts, invoicing and service delivery to major organisations.



This role is offered as a 12 month FTC opportunity.

Activites

You'll have experience in a customer service environment, together with excellent communication skills, both written and verbally and the ability to communicate at all levels.

Experience in managing relationships High level of accuracy / attention to detail dealing with complex data Working knowledge of Microsoft packages, in particular Excel

Profil du candidat

The role includes, but is not limited to:



Full ownership and accountability for the monthly delivery of TotalEnergies product (an invoice) for those high value customers or TPI's assigned to you End to end management of the invoicing process on highly complex products, ensuring the output 'an invoice' is to the highest level of accuracy Ensure invoices are delivered in a timely and effective manner maximising the likelihood of payment To build and maintain strong working relationships with a key focus on customer experience within your portfolio of customers, clearly understanding how their business works, what they need from us and how we can deliver for them Attend face to face meetings with customers either individually or as part of larger group Work closely with other departments to ensure customers' bespoke requirements are firstly understood and then surpassed Liaise closely with relevant sales manager to ensure new customer requirements are established and set up prior to contract start date Support sales manager in retaining our customers, both through evidence of service delivery and customer experience but also attending tender meetings where the bespoke servicing offering is clearly presented Deliver monthly MI to your customers and line managers which reflects TotalEnergies performance in particular where customers have bespoke Service Level agreements which may include penalties to TotalEnergies Manage and resolve both internally and externally raised queries that are raised for customers in your portfolio efficiently. This includes management and progression of queries assigned across the business. Being the 'Voice of the customer' across the business ensuring that everyone is working toward the common aim of 'Excellent Customer Experience' Manage all complaints and escalations received from your customers to a mutually satisfactory conclusion whilst mitigating any risks to TotalEnergies Continually identifying improvements to our service delivery, be it through changing customer requirements, process, system enhancements or staff training and development Understand and exceed monthly KPI's across key metrics such as query management, unbilled, cancel and re-bill and customer satisfaction Continually be aware of all H&S element of your role both in the office environment and externally with our customers in relation to the supply.

Informations supplementaires

TotalEnergies valorise la diversite, promeut le developpement individuel et offre des opportunites d'emploi egales a tous les candidats.

We are based at the Kingswood Field offices at Tadworth, KT20 6RP, a 28-acre office campus site set in the Surrey countryside with Trail walks.


You will enjoy a modern vibrant and friendly working environment, which includes an onsite restaurant and cafe with a wide range of options available and coffee shop. There is a state-of-the-art on-site onsite gym run by Nuffield, with classes on set days in the mornings, at lunch and after work hours.


We have a staff car park which includes electric charging points, an undercover and secure bike rack (useful if you've made the most of the Cycle-to Work scheme), or if you will be using public transport we have a private shuttle bus service that regularly runs between train stations and the office at peak times.